Q&A(10)
Q: I am putting in the batteries however it's not coming on
A: How to install batteries. I put them in like it shows but doesn't come on.
submitted byLinda - 9 months agoA: Thank you Trudy for sharing your concern with us. Please email us on customersupport@energizer.com to assist you better. Energizer Consumer Service
submitted byEveready Consumer Care - 4 years agoBrand expert
Q: I want to know how you get the dang thing open! One would think it would be simple, twist and off it comes, but no it's not that easy. Any suggestions?
A: Thank you for submitting your question! The lantern is designed to be a little tough to be opened since it's a water proof lantern. For any further information please reach out to us on https://contact.energizer.com/ or call us at 1-800-383-7323 to assist you better.
submitted byEveready Consumer Care - 4 years agoBrand expert
Q: How do you change battery when needed? My lantern came with batteries installed, so it turns on when switched.....But it doesn't seem to open - so how are batteries replaced? No directions included
A: Open the flashlight by unscrewing the face of the light.
submitted byCoco529 - 7 years agoA: Mine came with 2 D batteries but it needed 3 D batteries, just unscrew at the rim on head of the flaslight.
submitted byLannie - 5 months ago
Q: There are no batteries included. I tried to put my own 4 or 8 D batteries ($15.00 worth) in and the top wont close now. There are no instructions to list what size it even takes. Any help?
A: The flashlight will work with 2 D batteries. It can accommodate 4 D batteries for increased hours of use. When you screw the face of the light back on, the line on the light and the line on the black face must line up. It should screw on and off easily.
submitted byCoco529 - 7 years agoA: top won't close with 4 D batteries, try 3
submitted byLannie - 5 months ago
Q: Is that big battery a 6V battery that the flash light actually uses?
A: Yes that is the 6V battery for the flashlight, after you purchase it you remove it from the bottom and insert it into the flashlight.
submitted byTmitch - 8 years agoA: No, it does not have a 6vopt battery. It comes with two D batteries.
submitted byCoco529 - 7 years ago
Q: Is battery included? Description is not clear....says it is in one spot then says it isn't in another
A: Two D batteries are included. They are already installed when you purchase. Light can accommodate up to four D batteries for increased hours/linger trip.
submitted byCoco529 - 7 years agoA: Yes the battery is included, looks just like the picture, you have to insert the battery yourself.
submitted byTmitch - 8 years ago
Q: Can this flashlight show you where the Uv dye is leveling in your Ac unit
A: Thank you for submitting your question, Debbie! Please note the Floating lantern can not detect the UV Dye as it not UV light. For any further information please reach out to us on 1-800-383-7323 or email us on customersupport@energizer.com to assist you better. Eveready Consumer Services
submitted byEveready Consumer Care - 14 days agoBrand expert
Q: Will this light show you the leaks from the the Uv dye
A: Thank you for submitting your question, Debbie! Please note the Floating lantern can not detect the UV Dye as it not UV light. For any further information please reach out to us on 1-800-383-7323 or email us on customersupport@energizer.com to assist you better. Eveready Consumer Services
submitted byEveready Consumer Care - 14 days agoBrand expert
Q: Like everyone else, mine came with two batteries loosley taped to the outside. The top screws off, but the battery slot is too deep for just one battery on each side. Four and the lid won't close.
A: Thank you for submitting your Review. Laura Lynne ! We apologize for the inconvenience caused. Please reach out to us on 1-800-383-7323 or email us on customersupport@energizer.com to assist you better. Energizer Consumer Services
submitted byEveready Consumer Care - 14 days agoBrand expert
Q: How do this batteries go into this to make light come on?
A: Uses 3 D batteries, not two
submitted byLannie - 2 months ago