Q&A(8)
Q: Can it use without a straw?
A: How long does it keep liquid cold?
submitted byLadyangel23 - 6 months agoA: Yes you can use without the straw. Best Regards, Ello Customer Service
submitted byEllo Customer Support - 7 months agoBrand expert
Q: Can the bottle be put in the dishwasher?
A: Hi Nicole, yes this is top rack dishwasher safe!
submitted byEllo Customer Support - 27 days agoBrand expert
Q: Can it keep water warm when used without straw.
A: Thank you for reaching out! The Emma Kids water bottle is designed for cold liquids only and is built to keep drinks cold for up to 14 hours!
submitted byEllo Customer Support - 6 months agoBrand expert
Q: The water is leaking heavily within 1 month of usage. Is this expected?
A: Hello from Ello! This is not expected. We're so sorry to hear you're having issues with leaking. We have been made aware of this issue and are working as quickly to fix it. We'd love to send you a replacement as soon as possible. Can you please email us at support@elloproducts.com Best Regards, Customer Service Team
submitted byEllo Customer Support - 1 year agoBrand expert
Q: Are any of your bottles made using lead?
A: Thank you very much for contacting us. We take your health and well-being seriously and your feedback and concern matters to us. To ensure all of our products are safe we rigorously test them for compliance through FDA accredited 3rd party labs. These test labs verify that our products conform to California Prop 65 standards for heavy metals. This assures that our products pose no risk of lead exposure to consumers. Please let me know if there are any additional questions we can answer. Thank you, Ello Customer Service
submitted byEllo Customer Support - 1 year agoBrand expert
Q: Can vinyl stickers be put on these similar to hydroflasks? My kids want bottles they can add stickers too, and I really like these ones.
A: Hello from Ello! Yes you can add stickers to the bottle.
submitted byEllo Customer Support - 1 year agoBrand expert
Q: What is the spout treated with to make it antimicrobial?
A: Greetings from Ello! The silicone stopper piece is constructed of FDA food grade silicone infused with our patented antimicrobial additive that prevents the growth of mold and bacteria.
submitted byEllo Customer Support - 4 years agoBrand expert