ZWILLING Madura Plus Forged Aluminum Nonstick Fry Pan

Thank you for sharing your feedback with us. We're sorry to hear that the Zwilling Madura Plus 11” Non-stick, Fry Pan didn’t meet your expectations. Your satisfaction is our highest priority, and we stand behind the quality of our products. Please do not hesitate to reach out to our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.

Thank you for your review and for your feedback. We are sorry to hear about your experience. Our Madura Plus forged aluminum construction provides excellent heat retention and distribution. The multilayer DuraSlide granite nonstick coating is 40 times more durable than traditional coatings. We recommend not using a high heat setting as this can cause sticking. Madura Plus Cookware conducts heat very well at lower temperatures, so we recommend using low to medium heat than you would do with a traditional fry pan to ensure the best results, to overheat the pan will cause damage to the pan’s non-stick properties. If you have any questions, please feel free to contact our Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.

Thank you for sharing your experience with us. We’re sorry to hear that the durability of the Zwilling Madura Plus Forged Nonstick Fry Pans did not meet your expectations. We appreciate your care in following the recommended usage guidelines, and it’s concerning to hear that the nonstick coating began to deteriorate after a year. Please know that we take product quality seriously, and your feedback will be passed along to our quality assurance team. If you’d like assistance with your pans or further guidance on care, please don’t hesitate to reach out to our Customer Service Team. We hope to restore your confidence in our products. Please feel free to contact our Consumer Support Center. Here is our link: https://www.zwilling.com/us/magazine/support-center.html Our dedicated consumer service representatives are available to assist you in any way possible.

Thank you for your review and for your feedback. We apologize for your experience as this is certainly not common. It is rare for the coating to wear out as a result of normal use. Appropriate and careful use guarantees excellent long-term performance. In most cases, coatings are damaged by overheating. At ZWILLING, we stand behind the quality of our products. All our products carry a limited lifetime warranty against damages to materials and/or craftsmanship. The warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item. For warranty claim processing, please visit our Support Service Center. Here is our website link: https://www.zwilling.com/us/magazine/support-center.html You will be able to initiate a warranty claim and receive further instructions. We look forward to hearing from you.

Thank you for your review and for your feedback. We love to hear from our customers! We appreciate all reviews, and we will certainly forward your feedback to the appropriate team for consideration. If you have any questions, please do not hesitate to reach out to our consumer relations team directly by email at hello@zwillingus.com Happy cooking!