Q&A(13)
Q: my floor molding is 1 1/2 inches wide. Will the gate fasteners allow me to attach to the wall and the gate to start outsde the molding?
A: Hi, The included spacers account for skirting boards and moldings, allowing for correct installation
submitted byPerma Producs - 2 years agoBrand expert
Q: The both plastic piece that screws into the wall and holds the gate broke. Are individual pieces sold so I don’t have to buy a whole new gate?
A: Hi Kay, yes - we sell spare wall mounting brackets online through our website permachildsafety.com - we have agents available on Livechat if you have further questions.
submitted byPerma Producs - 6 months agoBrand expert
Q: We have a 52 inch wide opening at the top of an outside glass staircase. Does this model work for us?
A: Hello! If you have a glass railing we may need to see a picture of your staircase in order to better assess. Please get in touch with our customer service via our Perma Child Safety website.
submitted byPerma Producs - 11 months agoBrand expert
Q: Hi, can the tension of the gate be adjusted? Meaning easier to open. Thanks
A: Hi Barb, thanks for your interest in one of our gates. Unfortunately, the tension cannot be adjusted on this specific gate. However, it is still easy to operate either open or close, you just need to push and twist the lock with one hand to operate. If you have any follow up questions, please feel free to get in touch.
submitted byPerma Producs - 1 year agoBrand expert
Q: I have an angled opening that I would like to block off. Will the "latching" mechanism work at an angle?
A: Hi Dan, thanks for getting in touch. This will depend on the angle to be honest, could you contact our customerservice@permaproducts.com email with some images of the opening and we'll confirm for you : ) Sophie - Perma Child Safety
submitted byPerma Producs - 1 year agoBrand expert
Q: my opening is 72" does the 71" retractable included the size of the wall mounts
A: Hi Barb, 71" is the maximum width when installed inside an opening, 69" when installed outside of an opening. These widths these are from gate mount to catch mount. For a wider gate option please reach out to us direct so we can assist.
submitted byPerma Producs - 2 years agoBrand expert
Q: Hi, My opening is 32 inches wide. Does this work with smaller openings?
A: Hi there, the Retractable Baby Gates can be used in openings 13" up to 71" wide.
submitted byPerma Producs - 2 years agoBrand expert
Q: will this ruin the finish of whatever I attach it to. a wood bannister, painted walls ???
A: Hi Melanie, Our retractable gates are hardware mounted and does not have any adhesive application. You will need to drill holes into your walls and banister.
submitted byPerma Producs - 3 years agoBrand expert
Q: How easy is it for the fabric to be lifted up from the bottom? Can an infant/todler lift it enough to get under it?
A: Hi There, Our Gates are designed for children & pets: Our durable mesh design means that this gate suitable for infants 6 - 24 months and small to medium-sized dogs 10 to 40 pounds. If you have any questions or concerns, please feel free to contact us through our PermaChildSafety site.
submitted byPerma Producs - 3 years agoBrand expert
Q: Can you attach 2 gates to make larger?
A: Hi Kay, no unfortunately. We do not recommend this install due to the nature of the locking system built into the gate.
submitted byPerma Producs - 3 years agoBrand expert