Q&A(14)
Q: Do the back cushions attach to something or can they be knocked off easily?
A: In which box are we meant to find the instructions and hardware?
submitted byRenee - 4 months agoA: Pillow cushions are simply placed-set on top. There are no straps or anchor points used.
submitted byBCP Product Expert - 8 months agoBrand expert
Q: How thick are the cushions?
A: Hello poppy, cushions are approximately 3.5" thick.
submitted byBCP Product Expert - 9 days agoBrand expert
Q: In which box are we meant to find the hardware and instructions?
A: Hello Renee, please contact BCP product support for technical, warranty support. They will be glad to guide you with box contents. https://bestchoiceproducts.com/pages/help
submitted byBCP Product Expert - 4 months agoBrand expert
Q: Has anyone had this set for any length of time? How did they hold up?
A: BCP has had this item within there catalog for awhile now. Successful sold hundred of them with majority of issues been shipping carrier issues, regardless if there's an issue BCP is very good with aftersales support.
submitted byBCP Product Expert - 9 months agoBrand expert
Q: I'm looking at the cream color cushion set. Is the rattan grey? It looks brown in the pictures.
A: Rattan is grey.
submitted byBCP Product Expert - 10 months agoBrand expert
Q: How many pieces does the cover work with?
A: included cover is for all pieces.
submitted byBCP Product Expert - 10 months agoBrand expert
Q: What are the overall dimensions of the seating sections please ...as pictured with all sections assembled as shown?
A: Overall (seating) dimensions are not available. All provided specification are as follows; Single Sofa Chair: 27"(L) x 26.5"(W) x 28"(H) Corner Sofa Chair: 27"(L) x 27"(W) x 28"(H) Back Cushion: 26.5"(L) x 4"(H) x 12"(W) Seat Cushion: 26.5"(L) x 4"(H) x 26.5"(W) Throw Pillow: 14"(L) x 15"(W) x 6"(H) Tempered Glass: 5mm (Thick) Table: 26.5"(L) x 26.5"(W) x 13"(H) Sofa Capacity: 360 lbs. (each) Table Capacity: 130 lbs. Weight: 157.5 lbs.
submitted byBCP Product Expert - 10 months agoBrand expert
Q: It the wicker made of polyvinyl?
A: This 7 piece pation set is made from Rattan in a (wicker weave) pattern. The Rattan in made of synthetic materials and resin for a long and durable construction. Specifics of material usage has not been disclosed, however, a composite of HDPE / resin / natural fibers is to be expected.
submitted byBCP Product Expert - 1 year agoBrand expert
Q: Is it possible to purchase a replacement end piece. I bought the set 9 months ago and love it, but one of the end seats was damaged during construction in our yard
A: Unfortunately, this item sells as boxed solution. Individual pieces not sold separately.
submitted byBCP Product Expert - 2 years agoBrand expert
Q: What type of assembly is required for this set?
A: Hello, assembly is easy and straight-forward, utilizing standard hand tools. Please click on link for a detailed explanation of the assembly process. https://images.salsify.com/image/upload/s--GWCd3ES5--/mz0na4awvrmst6btrb3f.pdf
submitted byBCP Product Expert - 3 years agoBrand expert