Q&A(15)
Q: One of my earbuds dose not work for some reason how can I fix it
A: Hi, Michael! Regarding your question about the Altec Lansing NanoBuds 2.0 True Wireless Bluetooth Earbuds (MZX5000): Place them in the case and reset them. Make sure both are fully charged and also remove the paired device from your Bluetooth settings and start a fresh pairing. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byOrlando - 3 years agoTarget expert supportA: My earbuds will not charge
submitted byMichael - 3 years agoA: Hi there - We're sorry you've experienced this with our NanoBuds2.0. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 3 years agoBrand expert
Q: Hi , are they compatible with Android phones?
A: Hi, bee! Regarding your question about the Altec Lansing NanoBuds 2.0 True Wireless Bluetooth Earbuds (MZX5000): Yes these are compatible with Android phones. If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byPatrick - 3 years agoTarget expert supportA: Hi there- The NanoBuds2.0 are compatible with Android phones. Please contact us by phone at 1-855-292-4087 or by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) if you have any further questions. We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 3 years agoBrand expert
Q: Do these work with an Apple iPhone?
A: Hi there, thank you for reaching out. This product is compatible with the IPhone and all mobile devices running Bluetooth 4.0 or above. Please reach out to us at 1-855-292-4087 or alsupport@sakar.com, quoting ticket number 40950, if you have any more questions for us. Thank you.
submitted byVivitar Customer Service - 3 years agoBrand expertA: Hi there - the NanoBuds 2.0 are compatible with an Apple iPhone.
submitted byAltecLansingCustomerServ - 3 years agoBrand expert
Q: Do these charge while they are in the case?
A: Hi there - yes, the NanoBuds 2.0 earbuds charge while they are in the case.
submitted byAltecLansingCustomerServ - 3 years agoBrand expertA: Hi there, thank you for contacting us. The earbuds do charge in the case. The charging case is also a power bank which supplies twenty hours of playtime. The earbuds can give five hours per charge. So once you charge the case, you can charge the earbuds 4 times. Please reach out to us at 1-855-292-4087 or alsupport@sakar.com, quoting ticket number 40829, if you have any more questions for us. Thank you.
submitted byVivitar Customer Service - 3 years agoBrand expert
Q: At first I could hear out of both earbuds, now, I can only hear out of one earbud or the other. Is there a way to fix this?
A: Hi there - We're sorry you've experienced this with our NanoBuds2.0. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical). We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 3 years agoBrand expertA: Hi, Swimmer_Baker125! Regarding your question about the Altec Lansing NanoBuds 2.0 True Wireless Bluetooth Earbuds (MZX5000): I'd recommend resetting them. Take both earbuds out of the case, hold both earbuds touch sensor until you see flashing red and blue lights. Now put both back into case, wait 5 seconds, and take them back out - they are now factory reset! If this doesn't resolve the issue , please reach out at the following number. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byRobert - 3 years agoTarget expert support
Q: They worked great for a while then started connecting to my device separately! I've already tried to factory and normally reset, what else should I do to fix them?
A: Hi, Lilly! Regarding your question about the Altec Lansing NanoBuds 2.0 True Wireless Bluetooth Earbuds (MZX5000): It sounds like you've already done some good troubleshooting! Please give us a call at the number below and we can explore what options are available. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byPatrick - 3 years agoTarget expert supportA: Hi there - We're sorry you've experienced this with our NanoBuds2.0. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical), or by e-mail at alsupport@sakar.com. We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 3 years agoBrand expert
Q: I use these like twice and now all of a sudden they won't charge at all and they won't turn on so how do I fix it or what do I do anybody got some good advice I would greatly appreciate it, I was quite enjoying them.
A: Hi there - We're sorry you've experienced this with our MZX5000 NanoBuds2.0. Please contact us by phone at 1-855-292-4087, by our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical), or by e-mail at alsupport@sakar.com. We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 4 years agoBrand expertA: Hi, Very frustrated! Regarding your question about the Altec Lansing NanoBuds 2.0 Truly Wireless Earbuds (MZX5000): That's terrible to hear for you! Please feel free to call us with your Target receipt/Target.com order number and we'll be happy to help you troubleshoot these earbuds. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byTaylor - 4 years agoTarget expert support
Q: The description says these earbuds have "active noise cancelling." How do these earbuds activate noise cancellation?
A: It looks like the description finally changed to show it's not noise cancelling.
submitted bypchan - 4 years agoA: Hi there - we apologize for the confusion. The description is incorrect, we are working to have this corrected on Target. The NanoBuds2.0 are not active noise cancelling.
submitted byAltecLansingCustomerServ - 4 years agoBrand expert
Q: What’s the wireless range on these earbuds?
A: Hi there - The wireless range on the MZX5000 NanoBuds2.0 is approx. 30 feet.
submitted byAltecLansingCustomerServ - 4 years agoBrand expertA: Hi, SC Lady! Regarding your question about the Altec Lansing NanoBuds 2.0 Truly Wireless Earbuds (MZX5000): The range of bluetooth is approximately 30 feet, though this can vary by obstacles being in the way such as walls and the like. If you have any additional questions, please do not hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.
submitted byTaylor - 4 years agoTarget expert support
Q: Even after I tried "factory resetting" the earbuds they won't connect with eachother, I've tried everything including what previous advice I read on here and my earbuds still won't work in both ears.
A: Please reach out to us on our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) or by phone at 1-855-292-4087 so that we can learn more about this. We'd be happy to assist you!
submitted byAltecLansingCustomerServ - 2 years agoBrand expert