Q&A(11)
Q: Is the ledge sloping back so that pictures cant slide forward?
A: Hello - Thank you for asking. Our Command Picture Ledge has a slight lip that helps prevent your photo frames falling forward. If you have any additional questions or concerns, please connect with our team directly at 1-800-3M-HELPS Mo-Fri 8am-4:30pm CT.
submitted by3M Company - 1 year agoBrand expertA: Hello - Thank you for asking. Our Command Picture Ledge has a slight lip that helps prevent your photo frames falling forward. If you have any additional questions or concerns, please connect with our team directly at 1-800-3M-HELPS Mo-Fri 8am-4:30pm CT.
submitted by3MHelps - 1 year agoBrand expert
Q: I bought this thinking it would stay on the wall but unfortunately it didn’t. It fell on my head while I was lying in my bed. My question is why don’t you put on the box that it does not work with textured walls?
A: Hello, thank you for your question. Your safety is our top concern and we would appreciate the opportunity to discuss this with you. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-4:30pm CT so that we can gather some additional details. We look forward to your call.
submitted by3M Social Engagement - 2 months agoBrand expert
Q: i lost the clear plastic backings that the command strips stick to... is there any way i can replace those? if so, what are they called?
A: Hello - Thank you for asking. You can certainly purchase replacement strips. This product uses Command Refill Strips. Find out more here: https://www.command.com/3M/en_US/command/products/~/Command-Medium-Refill-Strips/?N=5584742+5924736+3294529207+3294773681&rt=rud. If you have any additional questions or concerns, please connect with our team directly at 1-800-3M-HELPS Mo-Fri 8am-4:30pm CT.
submitted by3MHelps - 2 years agoBrand expert
Q: Hi, I purchased one of these shelves a few years ago and the color of it was called "Slate." Is the black color darker than the previous Slate color?
A: Thank you for your interest in our products! We offer 2 colors, Quartz or Slate and are the only 2 colors we offer. The slate color is a dark shade of gray. The If you have any other questions or wish to discuss further, please feel free connect with our team by chat www.command.com or by phone at 800-934-7355 M-F 8:00am-4:30pm CT and reference this #30762487.
submitted by3M Social Engagement - 3 years agoBrand expert
Q: Can I cut this into two pieces? Is the inside of it also the white material?
A: Thank you for your interest in our products. Unfortunately, we do not recommend modifying any part of our products. They are tested and designed to be used as they are manufactured. However, we offer smaller ledges and may view our full catalog on our website. If you have any other questions or wish to discuss further, please feel free connect with our team by chat www.command.com or by phone at 800-934-7355 M-F 8:00am-4:30pm CT and reference this #30256549.
submitted by3M Social Engagement - 3 years agoBrand expert
Q: Is this ledge actually a cream color or a white color? The description says "cream" however in the pictures it looks white.
A: Thank you for your interest in our product. The Quartz Picture Ledge is considered a "cream" color. If you have any other questions or wish to discuss further, please feel free connect with our team by chat www.command.com or by phone at 800-934-7355 M-F 8:00am-4:30pm CT and reference this #29664319.
submitted by3M Social Engagement - 3 years agoBrand expert
Q: I have one and want to remove it and add it to a new place. What sort of 3M strips do I need to get to re-hang it somewhere else?
A: Thank you for asking! This product using our medium strip and may get them in General Purpose or Bath/Outdoor. You may also find this information on the packaging or on our website www.command.com. If you have any other questions or wish to discuss further, please feel free connect with our team by chat from our website or by phone at 800-934-7355 M-F 8:00am-4:30pm CT and reference this #29797900.
submitted by3M Social Engagement - 3 years agoBrand expert
Q: what is the LENGTH not depth of this?
A: Thank you for asking. This is 21 inches long.
submitted by3M Social Engagement - 5 years agoBrand expert
Q: Hard to see but what is the length of this shelf?
A: Hello. Due to the technical nature of your question, please contact our team directly at 1-800-934-7355 M-F 8am-5pm CT so we can better assist you. Thank you.
submitted by3M Social Engagement - 5 years agoBrand expert
Q: Will this stick to concrete walls?
A: Hello. Command Brand Products stick best to smooth and solid surfaces like painted walls, wood, painted cinder blocks/concrete, metal, tile, and glass.
submitted by3M Social Engagement - 5 years agoBrand expert