Muck Women's Chore Mid Boot,WCHM000, Black

Hi Abbye, thank you for your feedback here. So that you can continue to enjoy your boots, no matter the muck, it may be helpful to replace the insole with something that will offer more cushioning for your heel. While we do not currently offer insoles, they can be purchased at a local store and trimmed to fit the current insole. We hope this helps you continue to get the most of our your boots!

Thank you for taking time to leave us feedback on your experience with our product. Depending on what your needs, this boot may definitely be too heavy as it is best used for more moderate to heavy duty yard, farm, and work chores. If you're in the market for something that offers great waterproof protection and a lighter weight for your feet, we recommend: Muckster Lite EVA Ankle Boot, or it you need taller protection, our Muckster II Mid Boot, which will have mid height leg protection and versatility for all seasons. We hope this helps! (and if you're needing to return your unworn boots, please try out our easy to use returns portal here: https://www.muckbootcompany.com/order-return)

Hi Nan, thank you for sharing your experience. We would love to help and determine whether there is a warranty claim to be filed on this pair - we do offer a 1 year limited warranty that does warrant against defects (that warranty can be found here: https://www.muckbootcompany.com/warranty/ ) Please reach out to our customer care team at, muckcustomersupport@rockybrands.com and one of our representatives can better assist you with this issue.