Dream Serenity Cool Point 2" Memory Foam Mattress Topper

A: Our warranty information can be found at the following link - https://www.sinomax-usa.com/topper

A: What that smell is, is an amplified smell of new Polyurethane foam. Polyurethane is a polymer composed of organic units joined by carbamate (urethane) links, and is not made of any dangerous compounds. It is nontoxic and nonharmful and will dissipate with usage. That smell unfortunately can come with any memory foam product by any manufacture. All our products are Certi-Pur certified and you can find our company name listed on their site. All our products must meet their standards before anything can hit the shelves. Only airing out will only partially help the smell go away. We also recommend compression of the product. When memory foam is made, it rises and cures just as bread would, and gets little air pocket bubbles. Those bubbles inside are holding in the smell. With compression or sitting on, using, or massaging it will speed up the process of the smell escaping and going away. It is also safe to use a Febreze spray for Lysol aerosol can, to help alleviate some of the smell. A protector is fine to use, but it may only trap the smell inside as it is pushed out with use, and no air flow to the product will not allow you to feel the cooling aspect. If you ever have any questions for us, please call us at 1-877-726-3888 or e-mail to customerservice@sinomax-usa.com