50"x70" Marselle Oversized Faux Fur Electric Heated Throw Blanket - Beautyrest

Hi Jennifer, thank you for sharing your feedback. We’re sorry to hear your blanket stopped heating after a few months of use. Our heated throw blanket is designed with advanced safety features, including overheating protection and hotspot sensing technology, to ensure both reliability and comfort. Additionally, it comes with a 5-year manufacturer’s warranty to provide peace of mind. We recommend contacting our customer service team at 866-456-8852 or emailing jlacs@jlahome.com for assistance with the warranty process. Your satisfaction is important to us, and we’re here to help resolve this issue.

Hi Anna, thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with our heated throw. Our heated throw utilizes state-of-the-art Secure Comfort heated technology to ensure a consistent flow of warmth. The blinking light often indicates a connection issue or a safety mechanism activation. Please ensure that all connections between the power cord and controller are secure. Unplug the blanket, let it rest for 10 minutes, then plug it back in to reset the system. Additionally, make sure that no wires inside the blanket are bent or overly compressed, as this can interfere with its operation. The heated throw also includes a manufacturer’s 5-year warranty. If you need further assistance, please don’t hesitate to contact our customer service team at 866-456-8852 or jlacs@jlahome.com. Our team is available Monday through Friday, from 7:00 AM to 3:30 PM (PST). Your satisfaction is very important to us, and we are committed to resolving this matter promptly.

Hi valued customer, thank you for sharing your experience with us. We’re happy to hear that the throw initially worked well for you but are truly sorry to learn about the issue you’ve encountered with the controller. Our Marselle Oversized Faux Fur Electric Heated Throw Blanket is designed with advanced safety features and durable components, but occasional issues can arise. The flashing lights on the controller often indicate a connection problem or the need for a reset. If troubleshooting tips haven’t resolved the issue, we recommend reaching out to our customer service team at 866-456-8852 or jlacs@jlahome.com, Monday through Friday, 7:00 am to 3:30 pm (PST) for assistance. Additionally, the throw includes a 5-year manufacturer’s warranty, which we encourage you to take advantage of. We appreciate your feedback and hope we can help resolve this for you promptly.

Hi valued customer, thank you for bringing this to our attention. We’re sorry that your heated throw didn’t last as expected. Our throws feature ultra-soft faux fur and advanced Secure Comfort technology, designed to offer consistent warmth. To explore your 5-year limited warranty options, we recommend contacting our customer service team at 866-456-8852 or emailing jlacs@jlahome.com. We're committed to resolving this for you and ensuring your satisfaction.

Hi customer, thank you for sharing your experience with our heated throw. The throw is made with ultra-soft faux fur and soft flexible wires for even heat distribution, but these wires can make the fabric feel less plush. The fabric's thinner design helps with heat transfer and overall safety, ensuring consistent warmth. We hope this explanation helps, and we appreciate your feedback as we strive to improve our products.

Dear customer, we appreciate your feedback and we apologize for any inconvenience you've faced with our heated throw. Our product is crafted with premium materials, featuring a back print and brushed faux fur face, along with a solid mink reverse, both composed of 100% polyester. We recommend checking the user manual included in the package and following the “troubleshooting” instructions provided. If the issues persist, please reach out to our customer service at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST) for technical assistance. Additionally, our Electric Products come with a 5-year warranty for your peace of mind. We take your concerns seriously, and we would like to investigate the issue further to ensure the quality and longevity of our heated throws.