Herbal Essences Travel Size Smooth Shampoo with Rose Hips & Jojoba Extracts - 3.38 fl oz

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. While we are glad you enjoy the scent and the product's packaging, we are deeply saddened to hear that your hair dried out, became brittle, and that you also experienced some hair loss. That's truly not the kind of experience we want you to have and we understand how devastating that can be. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. It may also help to know that hair is usually dry when it's not conditioned well enough. For a better experience please try using a rich conditioner or a conditioning treatment to help with any excess damage. We'd like to assist you further. Please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we may do so.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're very sorry to hear that your hair became dry and tangled. This definitely isn't the kind of experience we expect you to have. You can be assured tat we are reporting your comments to the rest of our team. Since your hair felt dry, you may want to focus on conditioning mainly the ends of your hair. The ends tend to be more dry as they don't receive the natural oils from your scalp. You may want to also try using a rich conditioner as well. As you may know, tangled hair is very common and can be made worse by combing or brushing the hair while wet. To help detangle your hair, apply a conditioner directly to the dry tangled hair and let it sit for several minutes. Then, with a fine-toothed comb, gently comb your hair through. Be sure to start at the ends and then inch your way up to the roots. We'd like to collect more information so we can better assist you. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Shampoo. We're sorry if the product you received didn't seem to be full. We have strict quality controls in place, so it's unusual for a package to leave our plant without the proper amount of product in it. We fill our bottles by weight, not volume, to ensure you receive the exact amount we advertise on the package. With that said, we do leave a bit of space at the top of each bottle. Industry standards require all shampoo and conditioner bottles to leave 10% of the bottle empty, to account for shipping conditions such as varying temperatures, which helps to prevent the bottles from splitting open during transport. While we are mostly positive that you received the correct amount of product, we will be sharing this with the rest of our team. We'd be happy to assist you further so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Hi Kyrie Thank you for sharing this information about your experience with our Herbal Essences Smooth Rose Hips Shampoo. We’re very sorry to read that you have a sensitivity to our product. We understand how upsetting something like this can be. Please know, safety is our top priority. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the shampoo. Also, if needed, you can find the ingredients listed on the product container or smartlabel.org. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. We'll also share the details you provide with both our Safety Team and the rest of our Herbal Essences Team. Please give us a call at 1-855-236-3327 or send an email through our Contact Us page.

We are sorry to read you had this experience with our Herbal Essences Smooth Shampoo with Rose Hips & Jojoba Extracts. If you were not aware already, tangled hair is very common and can be made worse by combing or brushing the hair while it is wet. We'd like to share some detangling tips: apply conditioner directly to dry, tangled hair and leave it on for several minutes. With a fine-toothed comb, gently comb your hair through, starting at the ends and inching up to the roots.