Q&A(5)
Q: The zipper will not disengage at the bottom. Is this how it's supposed to be? I have to step into the robe. I can't unzip the robe all the way.
A: Hi Rubyring, I'm sorry that you've received a faulty item. Definitely is not intended to work that way. If could please initiate a return/exchange within the Target platform, we can send you a replacement item asap.
submitted byAlexander Del Rossa team - 2 years agoBrand expert
Q: Does the robe full/ does it have room or is it just fit?
A: Hello! Yes, this robe is oversized and is made to have a roomy fit. Thanks!
submitted byAlexander Del Rossa team - 2 years agoBrand expert
Q: My robe has two zipper pulls. Is that a defect? Should I return it?
A: Hello and thank you for your question. No, this is not a defect, this is the design of the robe. As for the return, you can return it to the store or initiate a return through Target.com. I hope this helps.
submitted byADR Customer Service - 3 years agoBrand expert
Q: does the zipper go all the way up to cover neck area?
A: Hello and thank you for your question. The zipper goes all the way to the top of the collar. I hope this helps. Thanks again.
submitted byADR Customer Service - 3 years agoBrand expert
Q: Are the cuffs rollable? Also, what size are the models and what size are they wearing? I want this to be super long! If I have to order a bigger size to achieve that, I will!
A: Hello and thank you for your questions. The cuffs are stitched to the sleeve to maintain their position but could be rolled, will be bulky though. The length on these is as follows: S/M 51" L/X - 3X/4X 52" 6X 53" I hope this helps. Thanks again.
submitted byADR Customer Service - 3 years agoBrand expert