Q&A(13)
Q: This product is horrible! Only used a small amount on an area rug in our bedroom and the smell is horrible and overwhelming. I can no longer sleep in our bedroom the smell is so thick and disgusting.
A: I thoroughly enjoyed the smell, maybe because I sprinkled it in my litter box and now my 5 cats have the sniffles? I thought it was the one for the litter boxes? Are they basically the same?
submitted bySTEPHANIE - 2 months agoA: We’re sorry to hear about your experience, Poddling. We'd like to learn more about this, if we can. Our team is available to help by phone/text message at (800) 833-9532 or web chat by visiting armandhammer.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07138184, when contacting us.
submitted byThe Arm & Hammer Team - 8 months agoBrand expert
Q: How would you describe this scent?
A: Horrible. Please don’t use. The scent is strong and will linger in your home. Making it unlivable.
submitted byGrace B - 10 months agoA: Thank you for your question, busymom24. The majority ingredient in this product is baking soda, and the added fragrance usually goes away after the first or second week of use. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting armandhammer.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07409073, when contacting us. This product will help you give odors the hammer!
submitted byThe Arm & Hammer Team - 3 months agoBrand expert
Q: Can I use this on couches?
A: Thank you for your question, Lee. This product can also be used on upholstered furniture, automobile carpeting, and in garbage cans and disposals. Directions for use are offered on each product, and our products are safe for use when these instructions are followed. If you have any further questions, comments, or concerns, feel free to call/text us at 800-833-9532 or web chat by visiting armandhammer.com, and clicking on the chat icon. Our team is available to help Monday - Friday, from 9 - 5 Eastern. We'll be glad to help! Please mention your case number: 07403500, when contacting us.
submitted byThe Arm & Hammer Team - 3 months agoBrand expert
Q: This triggered my allergies so bad and I can’t get rid of the smell and will have to replace the whole carpet. Any tips?
A: We’re sorry to hear about your experience, Crystal. We'd like to learn more about this, if we can. In order to best assist you, we kindly ask that you call/text us at (800) 833-9532 or web chat by visiting armandhammer.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 07151309, when contacting us.
submitted byThe Arm & Hammer Team - 8 months agoBrand expert
Q: How to get the smell to go away? I only used a little bit and the smell is overwhelming. I’ve had a headache ever since & I can’t sleep in my own room or even be in my upstairs. I’ve tried several things. I wish I never used this. Help!
A: We’re sorry to hear about your experience, Grace B. We'd like to learn more, and make this right if we can. Our team is available to help by phone/text message at (800) 833-9532 or web chat by visiting armandhammer.com, and clicking on the chat icon, Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your case number: 06968585, when contacting us.
submitted byThe Arm & Hammer Team - 10 months agoBrand expert
Q: Can this be used on a upholstered couch?
A: Thank you for your question, Jess. Yes, this product can be used on upholstered furniture. If you have any further questions, comments, or concerns, feel free to reach out to us by phone/text message at (800) 833-9532 or web chat by visiting armandhammer.com and clicking Chat with Us! We'll be glad to help! Please mention your case number: 06679601, when contacting us.
submitted byThe Arm & Hammer Team - 1 year agoBrand expert
Q: I used this product and it smells horrible! I can’t get the odor from the product out of the carpet. It’s been 3 weeks, I had the carpets professionally cleaned and I tried plain baking soda. Has anyone been successful in getting the odor out?
A: We’re sorry to learn of your experience, Christine. We'd like to make this right if we can. Our team is available to help by phone/text message at (800) 524-1328 or web chat by visiting armandhammer.com and clicking Chat with Us! Monday - Friday, from 9 - 5 Eastern. Please reach out to us directly and we'll be glad to help! Please mention your reference number: 007395943A, when contacting us.
submitted byThe Arm & Hammer Team - 4 years agoBrand expert
Q: Does this really get rid of odor?
A: Thank you for your question, Tamara. We have added the power of Oxi Clean Dirt Fighters to eliminate odors plus remove up to 25% more dirt than vacuuming alone. The product works by thoroughly absorbing and permanently eliminating deep down odors at the source, leaving behind a pleasant fragrance for long lasting freshness.
submitted byThe Arm & Hammer Team - 4 years agoBrand expert
Q: What if my pet is dumb, and licks some off the carpet?
A: Hi, Doug, Arm & Hammer plus Oxi Clean Pet Fresh Carpet Odor Eliminator - 30oz is safe for use around pets when used as directed. Try to keep your pet away from area, until you are finish using the product. Thank You
submitted byChurch & Dwight Expert - 4 years agoBrand expert
Q: Can this be used as a litter deodorizer?
A: Hi, Karen, This product was developed for use as a carpet deodorizing powder, to be vacuumed up after use. I would advise you to try out our A&H cat litter deodorizers and/or fragrance booster spray if they want to deodorize their litter box.
submitted byArm and Hammer Expert - 5 years agoBrand expert