Q&A(12)
Q: The recommended age is 1 year, will it work on a 5 year old also, or do you have a product geared towards older kids? We have tried so many products, and with each one, he experiences burning sensation, sometimes extreme. Will we have the same issue with
A: There is a 1oz jar available. This product worked well for my newborn, daughter has sensitive skin. I would personally suggest starting with that and simply give it a try. I was surprised how much better my daughter's skin was after one use.
submitted byV - 8 years agoA: Hello! This product can be used for any age group.
submitted byJohnson & Johnson - 4 years agoBrand expert
Q: Can I use this product on 4 month old’s face? He has a patch on his cheek.
A: Hello there! Yes, you can use Aveeno Baby Eczema Therapy Nighttime Moisturizing Balm on your 4-month-old's face to soothe and relieve dry, itchy skin. The product is formulated to be gentle enough for babies aged 3 months and older. When applying, ensure you avoid the eye area to prevent irritation.
submitted byJohnson & Johnson - 26 days agoBrand expert
Q: Can you use this on baby’s scalp for cradle cap?
A: Hello, Great question! Gentle enough for everyday use on babies' sensitive skin, it intensely moisturizes & soothes skin. Warnings: For external use only. When using this product: do not get into eyes. Stop use and ask a doctor if: condition worsens; symptoms last more than 7 days or clear up and occur again within a few days. Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Center right away
submitted byJohnson & Johnson - 4 months agoBrand expert
Q: Is the petroleum ingredient refined with a known history or is thus white petroleum?
A: Hello, to better help you with your question please give our team a call at 1-866-428-3366, Mon-Fri, 9am-5:30pm EST.
submitted byJohnson & Johnson - 1 year agoBrand expert
Q: Can adults also use this product?
A: Hey Emi, this product isn't intended for adults, but we have good news for you! If you're looking for great relief for your Eczema, we think you'd love our Eczema Therapy Itch Relief Balm. If you'd like to know more, please visit our store page or reach out to us personally at 1-866-428-3366!
submitted byJohnson & Johnson - 3 years agoBrand expert
Q: can i use this on my 3 weeks old child?
A: Hello, we'd suggest using this product on children as young as 3 months
submitted byJohnson & Johnson - 3 years agoBrand expert
Q: Can I use this during daytime or is it only for night time use?
A: Thanks for reaching out! This product can be used any time of day, and can be applied as needed. We hope this helps!
submitted byJohnson & Johnson - 3 years agoBrand expert
Q: Can I use this product everyday for baby face and body too or only for ecesma baby
A: We recommend to use this product only as directed for eczema or rash related itching and irritation. For a daily lotion we suggest checking out our Aveeno Baby Daily Moisture Lotion.
submitted byJohnson & Johnson - 4 years agoBrand expert
Q: How long will it stay good after opening?
A: Hi there. This product does have an expiration date that should be on the bottom of the jar. We don't recommend using the product once it's expired. Thanks for your question.
submitted byJohnson & Johnson - 4 years agoBrand expert
Q: Is this ok to use on a daily basis as prevention?
A: Yes, it is!
submitted byJohnson & Johnson - 5 years agoBrand expert