Q&A(159)
Q: Is this a steam vacuum ?
A: No, the CrossWave doesn't steam. The BISSELL CrossWave is designed to vacuum and wash sealed hard floors and rugs simultaneously, eliminating the need to sweep then mop. For carpet, we'd still recommend a separate dry vacuum and deep cleaner. Hope this helps!
submitted byAskBISSELL - 1 year agoBrand expertA: Absolutely not, do not recommend this for a wet cleaning vacuum.
submitted byHilll - 3 months agoA: Can it be used on carpet as well
submitted byMAR - 1 month ago
Q: Which on this crosswave has better power suction.
A: All of the CrossWave machines have great suction power!
submitted byAskBISSELL - 5 years agoBrand expertA: Steer clear of the cordless model. I am on my 3rd one and It recently quit working! I never use them on carpet. Only on my tile. After a few uses it they no longer charged on the base. It leaves wet streaks everywhere and does not have good suction. The corded version is very good and has good suction.
submitted byNeelie - 3 years agoA: I have a cordless one for about 2-3 years and I love it. I have used it on my entry area rugs with no issues at all.
submitted byStacie A - 4 months ago
Q: I've been using the Bissel solution however I want to know if we can use venigar water mixture or not? Anyone tried it ?
A: Good question however we do not recommend using vinegar as it could damage the machine.
submitted byAskBISSELL - 8 years agoBrand expertA: Hi, My wife has chemical sensitivity, but she is able to tolerate diluted white vinegar and water (typically 30% white vinegar to filtered water), which is normally very compatible with plastics and liquid seals. Can the mfr please comment specifically on what the strength of diluted white vinegar "might damage" the machine? Or is this as with many mfrs, a blanket statement meant primarily to discourage use of alternatives to Bissel's cleaning agent? Also, if diluted white vinegar is known *in fact* to be damaging, what about a mild odorless surfactant to avoid health risks associated with most scented cleaning formulas. Thanks in advance!
submitted byYouthWantsToKnow - 5 years agoA: I used vinegar and water in mine and it ruined it. Tried to get it fixed, called all of the places they recommended and no one was helpful! Have since thrown it away and am considering buying another. 100% do not recommend using vinegar and water!
submitted byTaylor - 5 years ago
Q: Can other cleaning solutions be used in the water tank? Is this safe for laminate flooring?
A: I am sure you could however I would use only use Bissell cleaning solution as other cleaners may be too bubbly or may damage flooring. It works on laminate as it leaves very little water.
submitted byKnowItAll - 8 years agoA: Good question! This machine is safe for use on laminate flooring however we only recommend using BISSELL cleaning formulas in this machine.
submitted byAskBISSELL - 1 year agoBrand expert
Q: Is it made in the USA?
A: Hi Rupert. Thanks for asking! BISSELL is an international company so we manufacture, sell, and service our products in many countries. We currently manufacture in the US, Mexico, China, Malaysia, and Vietnam. Our headquarters is located in Grand Rapids, MI.
submitted byAskBISSELL - 1 year agoBrand expert
Q: I know this is safe to use on my luxury vinyl planks... but does the solution leave a residue on luxury vinyl after repeated use? I'm eager to give up my mop, but I'm hesitant to give up vinegar.
A: When used as directed, you shouldn't have residue left on your floors.
submitted byAskBISSELL - 3 years agoBrand expertA: I'm the original question asker, and I decided to believe Bissell and buy one of these nifty machines. I have now used it 3 times on 1500 sq ft of luxury vinyl. My goodness, the Bissell cleaning solution cleans better than vinegar! No residue at all! Thank you, Bissell, for finally making a mopping solution that works on luxury vinyl! I'm impressed!
submitted byMatriarchofnerds - 3 years ago
Q: Hi, Does the solution/water come out hot?
A: We recommend using warm water and BISSELL CrossWave formula in the machine. It does not have a heater built-in and using too hot of water can damage the machine.
submitted byAskBISSELL - 1 year agoBrand expert
Q: Can you use this on peel and stick vinyl flooring?
A: Yes it is, Britth - this cleaner is safe for use on hard floors including vinyl.
submitted byAskBISSELL - 7 years agoBrand expertA: I don't see why not as it does a great job sucking up the solution so the floor is extremely dry. Much better than just mopping or swifter.
submitted byKnowItAll - 8 years ago
Q: I normally use unscented cleaning solutions - is your solution heavily scented? Any options?
A: No, I find it to be extremely subtle to not noticable. Certainly less than some method floor cleaners, mr clean, and pine sol.
submitted byKnowItAll - 8 years agoA: Hi idiopath - there is a scent with our cleaning formulas. When using the CrossWave, we only recommend using BISSELL formulas as other chemicals or cleaners could affect the spray.
submitted byAskBISSELL - 7 years agoBrand expert
Q: how does it work on Vinyl Plank flooring?
A: Very well! This machine is designed for use on hard floors including vinyl planks.
submitted byAskBISSELL - 7 years agoBrand expertA: I don't see why not as it does a great job sucking up excess solution so the floor drys extremely quickly.
submitted byKnowItAll - 8 years ago