Q&A(37)
Q: Hi, the red light is on to indicate that the iron is heating up. But it stays on. How do I know that the temperature is reached or the light is supposed to turn off when the temperature is reached?
A: Thank you for your question regarding your Black+Decker Steam Iron. The indicator light will stay on to show that the iron is getting power. You will want to allow the iron to heat up for at least two minutes to reach the set temperature. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42364209 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 2 years agoBrand expert
Q: I see a red tape, possibly a joint when the cord is fully pulled out. Anyone else see an electrical tape used to insulate joints at the very end or is mine used? I haven't removed the tape yet to see if it is indeed a joint as the iron worked fine.
A: Thank you for your interest in this Black + Decker iron. The red tape on the cord indicates the maximum length the cord should be extended. Please do not attempt to pull the cord out any further, as there may not be enough tension left to retract the cord properly. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42009816 so that we may better assist you.
submitted byBlackAndDeckerSupport - 5 years agoBrand expertA: I think it is just an indicator of the end of the cord
submitted byJoe - 5 years ago
Q: Would you please tell me the dimensions of the non-stick plate?
A: Thank you for your interest in the Black+Decker Steam Iron. The sole plate measures approximately 9" from tip to the base, and 4.5" at the widest point near the bottom. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42571297 so that we may better assist you.
submitted byBlackAndDeckerSupport - 8 days agoBrand expert
Q: I received this steam iron as a gift and can not get the spray feature to work. I've checked the water level, allowed the water temperature to heat up, and pressed the button many times.
A: Thank you for providing your feedback regarding your Black+Decker Steam Iron. I’m sorry to hear of the difficulties you're having with your iron. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42547464 so that I may better assist you. We look forward to hearing from you.
submitted byBlackAndDeckerSupport - 3 months agoBrand expert
Q: Can this iron be used at any temperature withOUT steam? I want a hot temp, but no steam for certain craft things.
A: Thank you for your question regarding the Black+Decker Steam Iron. To dry iron (no steam) use SmartSteam™ settings 1–3, or for high heat simply empty the water tank. Once preheated, press the Burst of Steam button a few times to fully empty the water tank before ironing. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42533633 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 5 months agoBrand expert
Q: How do you use the spray feature on this iron? I have purchased 2 and have not gotten either to spray despite pressing the button many times.
A: Thank you for providing your feedback regarding your Black+Decker Steam Iron. I’m sorry to hear of the difficulties you're having with your iron. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42522278 so that I may better assist you. We look forward to hearing from you.
submitted byBlackAndDeckerSupport - 6 months agoBrand expert
Q: Hi I purchased this iron 1 year ago. But started using only a few months back and the cord is stuck in a place rendering it unusable. How can it be fixed?
A: Thank you for providing your feedback regarding your Black+Decker Steam Iron. I’m sorry to hear of the experience you're having with your iron's cord. Our team has already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your iron has a two year warranty. Please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42517210 so that I may better assist you. We look forward to hearing from you.
submitted byBlackAndDeckerSupport - 7 months agoBrand expert
Q: Can you steam hanging clothes with this iron?
A: Thank you for your interest in this Black+Decker iron. This iron can be used for vertical steaming. The iron should be set between 4 and 6. The iron should be held close to, but touching the fabric. Pull the fabric tight, and pump the steam button as you move the iron close to the fabric. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42515056 so that we may better assist you.
submitted byBlackAndDeckerSupport - 7 months agoBrand expert
Q: The description mentions 110-220 input voltage that is incorrect and i bought the item thinking it can be used for travel.
A: Thank you for providing your feedback regarding yourBlack+Decker Steam Iron. I'm sorry to hear that you're unhappy with the design of the iron, and for the confusion. This iron operates at 1,200 watts, 120 volts, 60 hertz, and 10 amps. Under the Key Features section there is a Specifications box that indicates this iron requires 120 Volts – 60 Hz electric power service, such as that which is used in North America. Please do not attempt to use this iron with any other electric power service. If you need further assistance, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42513686 so that I may be able to better assist you.
submitted byBlackAndDeckerSupport - 7 months agoBrand expert
Q: how heavy is this Iron
A: Thank you for your interest in this Black+Decker iron. This iron weighs approximately 2.25 pounds. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 42506765 so that we may better assist you.
submitted byBlackAndDeckerSupport - 8 months agoBrand expert