Q&A(6)
Q: Is the body of the pot insulated? Looking to know if the kettle gets excessively hot on the outside. I'm sure it gets warm, but will it burn you if touched?
A: Thank you for your question! No, the body of the BISTRO Gooseneck Kettle is not insulated and may become hot to the touch after boiling. To avoid burns, please handle the kettle only by its heat-safe handle and knob, and take care when pouring. Hope this helps!
submitted byBodum - 3 months agoBrand expert
Q: So there is plastic inside that can get condensation from the heating kettle?
A: Thank you for your question! No hot water should come into contact with plastic inside the BISTRO Gooseneck Kettle, as the entire boiling container and spout are made of premium stainless steel. The kettle’s handle and lid knob are plastic and affixed internally for stability, but they are positioned well above the MAX fill line and should not regularly come into contact with water being poured in or out. However, since steam is naturally produced when boiling water, some steam will come into contact with the plastic components. Hope this helps!
submitted byBodum - 3 months agoBrand expert
Q: How do I make it work?
A: Thank you for asking! You can operate the BISTRO Gooseneck Kettle by simply depressing the clear plastic switch on the device’s base. It will audibly click when engaged, and illuminate blue to indicate that the kettle is on. The switch will automatically disengage, and the light will extinguish, when the kettle comes to a boil.
submitted byBodum - 6 months agoBrand expert
Q: Does the base plug into a wall outlet
A: Yes. The base plugs into a wall outlet. It also features a switch with an indicator light and automatic shut off for peace of mind.
submitted byBodum - 1 year agoBrand expert
Q: Can I set it to a certain temperature? for like making coffee
A: Hello, this kettle only allows for a temperature setting for a boil. Once it reaches a boil, the unit will automatically shut off. When looking for the optimal brewing temperature for French press or pour over wait about 10-15 seconds from the completion of the boil to pour on the freshly ground coffee. Enjoy!
submitted byBodum - 4 years agoBrand expert
Q: Is it OK to leave the base plugged in since the unit has automatic shut off, or do I have to unplug after every use?
A: You may leave the base plugged in if you would like, yes!
submitted byBodum - 4 years agoBrand expert
Q: Are there any plastic components inside where the water touches? Is this made in China?
A: The inside of the kettle is all stainless steel. As long as water is not poured over the max full line, water will not come in contact with plastic during the boil. This product is made in China, but with the same high manufacturing standards as our products that are made in Europe.
submitted byBodum - 5 years agoBrand expert
Q: Does it automatically shut off? What is the water capacity?
A: The capacity is 34 Ounces and it automatically shuts off as soon as it reaches a boil.
submitted byBodum - 5 years agoBrand expert