Q&A(11)
Q: What is the height from the floor to the top of the wheels?
A: The height from the floor to the top of the wheel is 2.5 inches. The height from the floor to the top of the arm that covers the wheels is 3.5 inches.
submitted byChicco Brand Experts - 9 months agoBrand expert
Q: What is the height of the section that goes under the bed platform? Meaning wheels and lower stand portion. Trying to figure out if I will be able to have next to bed.
A: The Close to You has an adjustable height from 24"- 33.5" (measurement from floor to bottom of bassinet)
submitted byChicco Brand Experts - 9 months agoBrand expert
Q: Can the bassinet component be removed from the stand & used elsewhere? For example, to travel?
A: The bassinet portion of the Close to You can only be used with the included stand.
submitted byChicco Brand Experts - 1 year agoBrand expert
Q: Hi.. Does this bassinet have a tilt or slight tilt to one side? I've seen some reviews that says it does.
A: Please contact our customer service department by phone at 1-877-424-4226 or online https://www.chiccousa.com/contactus for assistance. We are available Monday - Friday 8am -5pm Eastern time.
submitted byChicco Brand Experts - 3 years agoBrand expert
Q: What's the width of the base where the wheels are? I am trying to figure out if it can fit through my door easily. Thanks!
A: The width at the base is 28" for the Chicco Close To You Bedside Bassinet.
submitted byChicco Brand Experts - 4 years agoBrand expert
Q: What is the height of the bassinet at its tallest setting?
A: The Close to You height adjustments are 24"- 33.5" (measurement from floor to bottom of bassinet).
submitted byChicco Brand Experts - 4 years agoBrand expert
Q: How is the bassinet attached to parent’s bed? If it cannot be attached, I wonder is it safe?
A: The bedside sleeper glides over the bed to keep the baby close during the night. It has a dual function handle/brake that makes the bassinet easy to maneuver and lock in place for convenient access next to the bed. If you have any additional questions please don't hesitate to reach out to our customer service team at 1-877-424-4226 for assistance. We are available Monday – Friday 8am -5pm Eastern time. Our customer service representatives will be happy to assist you.
submitted byChicco Brand Experts - 5 years agoBrand expert
Q: Is this JPMA certified?
A: Thank you for your inquiry! Yes, this item is JPMA certified.
submitted byChicco Brand Experts - 5 years agoBrand expert
Q: How to unlock the locks? the locks were turned but the bassinet didnt fit in. Now i need to unlock ( reset ) the locks to put the bassinet and lock them back. Please advice. Thank you
A: Hello, Please call Chicco Customer Service at 1-877-424-4226 for assistance. We will be happy to walk you through the process.
submitted byChicco Brand Experts - 5 years agoBrand expert
Q: Is this for new borns only ?
A: Thank you for your inquiry, The Close to You bedside sleeper and bassinet are designed for infants up to 20 lbs. or until infant begins to push up on hands and knees, whichever comes first. The included Changing table is designed for children up to 35 lbs.
submitted byChicco Brand Experts - 5 years agoBrand expert