Q&A(6)
Q: Which replacement head pairs with this?
A: Great question! We would like to inform you that 360 toothbrush can take any compatible 360 replacement head. For example, the 360 Floss tip replacement head will work with your Charcoal toothbrush. Hope this was helpful!
submitted byColgate Palmolive Consumer Affairs - 1 year agoBrand expertA: The person who said the 360 tops are compatible and that the floss tip will work with the charcoal toothbrush is lying. I just tried this and they’re not compatible at all.
submitted byhmc22 - 3 months ago
Q: How do you replace the battery?
A: To replace the batteries, firmly hold the bottom of the handle while rotating the top counter-clockwise. Insert 2 new AAA batteries as indicated inside the brush handle and firmly rotate clockwise back into position to close.
submitted byColgate Palmolive Consumer Affairs - 3 years agoBrand expertA: there is only one AA battery!
submitted bycolgate user - 10 days ago
Q: I know this is a pulsating brush and not a spinbrush. So am I supposed to brush with it as though it's not a powered brush, and the sonic vibration adds a little extra?
A: Yes! You can brush as you normally would. As for the vibrations, they are adding the equivalent of 20,000 strokes per minute to make sure that you're getting a deeper clean.
submitted byColgate Palmolive Consumer Affairs - 2 years agoBrand expert
Q: Our toothbrush won't stay on when you press the power button. Are we doing something wrong?
A: When you turn the brush on, make sure you press the top button down firmly until you feel it click. This should keep the brush on the entire time you're brushing.
submitted byColgate Palmolive Consumer Affairs - 2 years agoBrand expert
Q: Is this supposed to brush or just vibrate?
A: Our 360 Sonic Charcoal Toothbrush will vibrate while you brush. Hope this helps!
submitted byColgate Palmolive Consumer Affairs - 2 years agoBrand expert