Conflict Resolution at Work For Dummies - by Vivian Scott (Paperback)

Book Synopsis

A practical workplace guide to handling conflict effectively

Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.

• One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplace
• Examines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)
• Helps managers and employees sort through problems and make the workplace a more rewarding place

No manager should be without Conflict Resolution at Work For Dummies!

From the Back Cover

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

• Tap into conflict resolution expertise -- get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro

• Rediscover communication -- find out how body language, tone of voice, emotions, and filters impact the ability to communicate

• Practice good self-awareness -- understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict

• Know how to address conflict -- learn how to choose the optimal time and place to discuss problems and address employees

• Resolve a conflict between two or more employees -- get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress

• Help yourself during conflict -- learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:

• The right way to manage conflict within a team

• Advice on when to tackle issues and when to hold back

• Practical guidance on developing solutions and agreements

• Ways to address just about any issue you'll face

• Tips on keeping your team focused and productive during conflicts

• When to use internal resources like Human Resources and when to turn to outside experts

About the Author

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.