Q&A(3)
Q: Indicator is green but hardly anything is coming out, even on max setting
A: This is usually an indication that the unit needs to be cleaned. i would recommend adding two tablespoons of distilled white vinegar to the base of the item, along with one cup of water, and allowing it sit and soak for 30-60 minutes before rinsing it out and setting the unit up again. If this does not resolve the issue, please reach out directly to Crane USA's customer service team.
submitted byCrane Customer Care - 1 year agoBrand expert
Q: Tried to turn ours on tonight after using it for about 6 months and the light is red instead of green and it won’t work. It is full of water and has been cleaned. Tips?
A: A red light indicator can mean the water level sensor cap and float may have some buildup on them. This is easily resolved by removing the cap and float and rinsing them in clean warm water and then reattaching them onto the post in the base. Please contact Crane Customer Care for additional assistance.
submitted byCraneCustomerSupport - 4 years agoBrand expert
Q: I want to know witch liquid do I buy for this unit or does it only take water ?
A: We recommend no additives especially no essential oils. We have Crane Humidifier liquids safe for humidifiers
submitted byCrane USA - 5 years ago