Q&A(6)
Q: Hi! I am considering purchasing this appliance, but the description says 'some' parts dishwasher safe. Can you clarify if the grill grate/griddle is dishwasher safe? Thank you
A: Hello, Thank you for reaching out We recommend to only hand wash the parts Thank You CRUX Customer Service
submitted byCrux Kitchen Team - 11 months agoBrand expert
Q: Where can we view a copy of the Users Guide for this appliance? Can you post a link?
A: Hello, Thank you for reaching out Kindly please send an email to help@cruxkitchen.com and we will be happy to send you a copy of the instruction manual Thank You CRUX Customer Service
submitted byCrux Kitchen Team - 2 years agoBrand expert
Q: At least one reviewer mentions storage is an issue (cannot stack compnents). Can you address this and maybe post a picture of the unit stored away? I'm really confused about how this can be an issue.
A: Hey there! Thanks for reaching out. I’m really sorry to hear this about your product, but I bet we can make it right. Just give me a call at 1-866-832-4843 or shoot an email to help@cruxkitchen.com. CRUX Customer Service
submitted byCrux Kitchen Team - 2 years agoBrand expert
Q: can you do steaks on this
A: Hello, Thank you for reaching out Yes you can Thank You CRUX Customer Service
submitted byCrux Kitchen Team - 2 years agoBrand expert
Q: How many pan inserts does this product come with? One picture shows a grate pan and a solid pan. Another picture shows a half griddle, half solid pan. Please clarify.
A: Hello, Thank you for reaching out The unit comes with a smoke-less cooling drip pan, a griddle plate and a grill plate. Thank You CRUX Customer Service
submitted byCrux Kitchen Team - 3 years agoBrand expert
Q: WHAT IS SIZE OF THIS GRILL AND HOW MANY HOT DOGS AND HAMBURGERS CAN BE GRILLED AT SAME TIME? THANK YOU :)
A: Hello, Thank you for reaching out The grill is 12" X 16" Depending on the size of the hamburgers/hot dogs about 3-4. Thank You CRUX Customer Service
submitted byCrux Kitchen Team - 3 years agoBrand expert