Delivering Happiness - by Tony Hsieh

About the Book

Using anecdotes and stories from his own life experiences, and from other companies, Hsieh--CEO of Zappos, the online shoe retailer--provides concrete ways that companies can achieve unprecedented success.

Book Synopsis

Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos.

As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth and harmony. It might sound crazy, but Hsieh believes that we can prioritize company culture, make money, and change the world. In Delivering Happiness, he shares the tools of the trade he's learned in business and life, from starting a worm farm to running a pizza business, to working at Zappos-a company so impressive that Amazon acquired it for over $1.2 billion.

Fast-paced and down-to-earth, Delivering Happiness shows how a different kind of corporate culture is a powerful model for achieving success, and concentrating on the happiness of those around you can dramatically increase your own.

Review Quotes

"An uplifting tale of entrepereneurial success, personal growth, and redemption."--Publishers Weekly

"DELIVERING HAPPINESS is a glimpse into the mind of one of the most remarkable business leaders of our time. Like its author, the book is authentic, oddly original, doesn't take itself too seriously--yet delivers a potent message. This book needs to be read by anyone who takes the happiness of other people seriously. "--Dave Logan, professor at the Marshall School of Business/USC' and coauthor of TRIBAL LEADERSHIP AND THE THREE LAWS OF PERFORMANCE

"In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness."--Gretchen Rubin, author of The Happiness Project

"In DELIVERING HAPPINESS, Tony reveals the secret to his success at such a young age: leadership in culture and happiness."--Lance Armstrong

"The only book I've read that makes stunningly clear why companies succeed and sustain or fade. Tony Hsieh's profoundly simple answer: create a

compelling set of core values and beliefs which every member of the work

force understands and embodies, a culture that they are willing to live and

die for and which makes Zappos the supreme example of how culture can work it's miracles."--Warren Dennis, Distinguished Professor of Business

"This book could start a revolution!"--Marshall Goldsmith, author of MOJO: How to Get It, How to Keep It, How to Get It Back If You Lose It

"This book illustrates so many of Zappos' core values: it's open and honest, passionate and humble, fun and a little weird. Even if you don't care about business, technology, or shoes, you'll be drawn in by this American tale of how hard work, laziness, talent and failure blend together to create an extraordinary life."--Jonathon Haidt, author of THE HAPPINESS HYPOTHESIS: Finding Modern Truth in Ancient Wisdom

"This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical."--Tim Ferriss, #1 New York Times bestselling author of The 4-Hour Workweek

"Tony Hsieh is a wise guy. Sincerely. He's one of the wisest and most thoughtful business leaders of the modern age. This insightful book isn't just an enjoyable read. It's a wonderful instruction manual for how 21st century companies create value and happiness at the same time."--Chip Conley, Fanound and CEO of Joie de Vivre and Author of PEAK: HOw Great COmpanies Get Their Mojo from Maslow

"Tony Hsieh is the shining star of a new way of working. DELIVERING HAPPINESS is a book that tells an extraordinary business story -- building a $1 billion online business selling shoes in less than a decade -- but also an extraordinary human story. Tony is one of those entrepreneurs who is both fearless and endlessly imaginative about pursuing his dreams."--Tony Schwartz, Author of THE WAY WE'RE WORKING ISN'T WORKING

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.