Q&A(15)
Q: How do you get the T shaped arch end through the blue fabric tube for the sting ray? So far, I only have it in the pocket.
A: Thank you for your question about the Disney Baby Finding Nemo Mr. Ray Ocean Lights & Music Activity Play Gym! The instructions on page 8 show you the assembly steps, but if you need further assistance at 800-230-8190 Monday-Friday, 9 am - 5 pm EST.
submitted byKids2 - 2 months agoBrand expert
Q: Is there a volume button for the music? If not how loud is the music?
A: Thank you for your question about the Disney Baby Finding Nemo Mr. Ray Ocean Lights & Music Activity Play Gym! There is a volume button for you to set it.
submitted byKids2 - 3 months agoBrand expert
Q: What does eye tracking mode mean?
A: Thank you for your question about the Disney Baby Finding Nemo Mr. Ray Ocean Lights & Music Activity Play Gym! The eye tracking mode draws the child's attention by shifting the lights.
submitted byKids2 - 8 months agoBrand expert
Q: How do I wash the mat itself? Just wiping it down or can it go in the wash?
A: Thank you for your question about the Disney Baby Finding Nemo Mr. Ray Ocean Lights & Music Activity Play Gym! To wash the mat you will need to remove toys bar, Mr. Ray, toys, and plush toy before washing. Machine wash with cold water and mild soap, gentle cycle, no bleach. Air dry flat.
submitted byKids2 - 9 months agoBrand expert
Q: Does the manufacturer offer replacement parts?
A: Thank you for the question! Please visit Kids2 website on the warranty policy https://www.kids2.com/pages/warranty
submitted byKids2 - 2 years agoBrand expert
Q: What are the measurements of the packaging?
A: Thank you for the question! Collapsed Dimensions 7.7" (H) x 26.0" (W) x 20.9" (D)
submitted byKids2 - 2 years agoBrand expert
Q: Speaker stopped working and it’s barely used. Is there a warranty on this?
A: Thank you for the question! We warrant our products to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of original purchase (sales receipt is required for proof of purchase). If you are having trouble with your product, please contact Kids2 at 1-800-230-8190.
submitted byKids2 - 3 years agoBrand expert
Q: How small is it when packed up?
A: Thank you for your question. It is around 1.91kg
submitted byKids2 - 4 years agoBrand expert
Q: Hi, just opened this and love it! The mirror is scratched up though. Would you be able to send me just the mirror?
A: Dear Customer, Please kindly fill out the parts replacement form via Kids2 webpage, we'll contact you shortly. Please reach out to our Consumer Services team at 800-230-8190 Monday -Friday 8 am -5 pm EST if you need further assistance.
submitted byKids2 - 4 years agoBrand expert
Q: Is there a warranty on this (where would I contact about it)? I lost our manual. The speaker on our gym no longer works after only a few weeks of use. With new batteries, the lights still work, but the speaker does not.
A: Thank you for the question! If you are having a problem with your current product, feel free to reach our team using the link below. https://www.kids2.com/customer-service/contact-us
submitted byKids2 - 4 years agoBrand expert