Q&A(14)
Q: Is there different packaging for the 190 size? The one I have says “ultra downy free & gentle” on the packaging but the one I received today from my online order says “downy soft free & gentle for sensitive skin”. Are these both the same formula?
A: No, it's not the same product. 8/31/24 Downy "Soft" Free & Gentle just arrived at our home today and it has STRONG FRAGRANCE. "ULTRA" Downey Free & Clear does not have any fragrance. Very disappoin
submitted bydthach4 - 8 months agoA: Yes, this is the same product, we just changed the name and packaging.
submitted byP&G - 10 months agoBrand expert
Q: Is this fragrance free?
A: Downy Ultra Free & Gentle is free of dyes & perfumes.
submitted byDowny - 20 days agoBrand expert
Q: Is this product certified in any way to be cruelty free? Leaping bunny? Peta? I only want to purchase cruelty, free, certified products ! (If allowed to be tested by other countries, or 3rd party it is NOT cruelty free !! )
A: Although we could state "Not tested on animals" on many of our products, we don't make this claim because we believe it's misleading. There is currently no set standard for when a company can claim that their products have not been tested on animals. We do not test our products on animals anywhere in the world unless required by law and we are working hard to make animal testing of all consumer products obsolete.
submitted byP&G - 2 months agoBrand expert
Q: Is it safe to use on our fur babies?
A: We don't recommend using directly on your pets/using Downy to bathe them, as it is meant for laundry. Please be assured our products have been thoroughly evaluated and are safe when used as directed.
submitted byDowny - 8 months agoBrand expert
Q: Is this product septic system safe?
A: Thank you for your question. Our Downy Ultra Free & Gentle is septic safe.
submitted byP&G - 10 months agoBrand expert
Q: Is this product Paraben free
A: For a full list of ingredients, we recommend visiting the Smart Label website.
submitted byP&G - 10 months agoBrand expert
Q: What is the non pouring elongated side covered by a clear cap on the largest size (104 oz), and how does it work?
A: We'd like to get more information to help. When you have time, please get in touch with us at (800) 688-7638.
submitted byDowny - 1 year agoBrand expert
Q: what is the ingredences difference between your product & 7th generation fabric softener free & gentle I have numerous alergies & since you're both free & gentle. I am not allowed to use yours
A: We do not have information on Seventh Generation products.
submitted byDowny - 1 year agoBrand expert
Q: My Downy is lumpy. I read I can add white vinegar in order to dilute it. If I do that, will it still be safe to use on my clothes?
A: Sorry to hear that this is going on. No need for that. Simply mix a capful of product with 1/2 cup warm water until blended. Please call us at (800) 688-7638 for further assistance with this.
submitted byDowny - 2 years agoBrand expert
Q: Is it OK to wash compression stockings with this product ?
A: We wouldn't expect you to have any issues. Fabric conditioner should just not be used on children's sleepwear or garments labeled as flame resistant as it may reduce flame resistance, or on garments made with fluffier fabrics (such as fleece, velour, chenille, and terry cloth).
submitted byDowny - 3 years agoBrand expert