Duraflame 5010 3D Infrared Freestanding Stove

The blower stops after running for a few seconds.

Quit working after 6 months and about 2 dozen uses (if that). E3 code even though nothing blocking the vents and unit is spotless. Heater won’t engage. Now it’s just a pretty picture of moving flames.

I only had this a month and a half and now it doesn’t work. I was really sad because it’s so pretty. I’m not sure what to do. I will be calling twin star for help.

This worked well for a little while. But then like so many other reporting on so many other websites, this thing push the button it flickered and then never came back again. Will not work from the remote or from the unit itself. There's clearly a defect in these models and they're still selling them to people like us. They profit and then don't stand behind them. Shame on you I would not recommend this to anybody! Save your money.

This is my 2nd heater purchase (June 2024). Set it up and turned on. Seemed good, I didn’t check the remote working though. This remote turns it on but nothing else. Contacting CSR to see what they can do.

I am so very happy with my little fireplace! Not only does it look nice, it puts heat out as well! Glad I purchased it

Nice appearance and produces a good amount of heat to warm a large room

It is gorgeous and works beautifully! It is a great addition to our small den that did not have a relaxing fireplace until now. Thank you for such quality work! One happy customer!!

Assembled the heater and it does not work. Contacted the company and no response.

A lot of heat, blower works great, I ordered the cream, love that the heat comes out of the top, love it so much I ordered a Black one also!

Doesn't heat we) and now after 1 year it no longer work s. What junk,

Giving 5 Stars because of the look and simplicity of setup. Perfect as supplemental heating source. So it’s everything it claims to be. I needed something stronger, so added another ceramic heater for 3 season room and the two work together perfectly

It was fast to be delivered 3-4 days. Packaging was well done. The heater warms up my room very well and the remote it comes with makes it so easy to switch on and off.

this was my 2nd purchase of this item. seems this is a quality product,

We ordered this Duraflame Infrared Electric Stove for our 3 season room. The flames are adjustable and look real. There is a blower that spreads the heat according to the temperature that we set it at. Best of all it has remote control! We love it!

Looks like a lovely piece of furniture and the artificial flames give a warm cozy atmosphere to the room. The unit is functional as the warmth is constant and dependable. A good value.

I bought this for my basement office in 2021. It heated like a charm and is still working in my new house. I don’t know how those negative reviewers can carry on. This is a truly great buy!! A friend of mine loved mine and got one for her house in 2022 and uses it every day. A lovely little heater!!

Just went to turn it on and it flickered a little and nothing. chat says agents not available. Unit is less than a year old!!

I love this electric fireplace and have had it for four years! It heats my bedroom really well, which is on the smaller side. I keep it consistent at 74 degrees, and it is great and alternates on and off when the room falls below that temperature. One suggestion to improve this product would be to have a setting that automatically rotates through the flame settings (F5-F0) and back again, making the flame more realistic to a real fire dying over time, maybe 30 minutes or something.

Bought this heater last winter & we're still loving it. It actually takes the chill out of our house. Our house is a little over 1,400 sq ft, with the kitchen, dining, & living areas being open to each other, then there are 2 bedrooms & a bathroom off of a hall, 2nd bath in master bedroom stays cold, (but is also on the northern corner of our house. We live west of Houston, TX, so our winters aren't usually as cold as they are up north, but we pretty much used our gas central heat to take the night time chill out first thing in the mornings, & then this little heater did a great job of keeping it out; the central heat would run a few cycles on really cold days ... mostly from chill creeping into the outlying rooms ... but we were thrilled with it's performance. It didn't raise our electric bill very much, & it took a good bite out of our propane bill for the winter months. Looks nice enough that we left it in it spot & didn't pack it away in storage for the summer. We were so happy with it that we bought one for a friend who is on a very tight budget & lives in a house that is not really insulated; she loves it & still thanks us with every cold front that moves through. We are looking to buy another one to use in a room we have set up in our garage that my husband does therapy in.