A: Hello, thank you for sharing your concern with us regarding Dyson Ball Animal 3 Extra Upright. Please be informed that the Dyson Ball Animal 3 Extra Upright Vacuum has a cleaning path width of 11.02 inches. While this is a substantial width, it may not be the widest available among all Dyson models. However, it is designed to provide excellent cleaning performance, especially for homes with pets, thanks to its powerful suction and de-tangling technology. If you have any further questions or need additional assistance, please do not hesitate to contact us via askdysonus@dyson.com We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for reaching out regarding your Dyson Ball Animal 3 Extra. We are sorry to hear that the vacuum head keeps coming off. This issue can sometimes occur if the head is not securely locked into place. Here are a few steps you can try to resolve this: Check the Locking Mechanism: Ensure that the head is properly aligned and pushed in until you hear a click, indicating it is securely locked. Inspect for Debris: Sometimes, debris can prevent the head from attaching correctly. Make sure the connection points are clean and free of any obstructions. Adjust the Red Tab: There is a red tab on the bottom of the head that should be moved to the locked position to keep the head in place. If these steps do not resolve the issue, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

A: Hello Arianna, thank you for sharing your enquiry regarding the Dyson Ball Animal 3 Extra Upright Vacuum. We would like to inform you that the differences between the two models are slight variations in color and the different accessories each comes with. If you need further assistance, please reach out to Dyson support. We would also like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter. Warm wishes, Monika R

A: No light on this machine.

A: No it is not.

A: This machine does not have a belt.

A: Hello JCole. The cleaner head would need 3 inches to be able to fit under cabinets and furniture. We hope this helps!

A: Hello Tinkee. The Dyson Ball Animal 3 weighs 17lbs. Hope this helps!

A: Hi there, this is Tia from Dyson. The filter is indeed washable, which is recommended every 3 months or sooner. Please ensure the filter is completely dried before placing back in the unit. You will receive advanced, whole-machine filtration, which ensures allergens are trapped inside the machine, not expelled back into the home. Thanks for your interest in Dyson technology! Best wishes, Tia Dyson Customer Support

A: Hi Donna, this is Kelly with Dyson. You can disable the brush bar on your Ball Animal 3. When the machine is powered on and reclined, the brush bar will be on. You can press the brush bar power button, next to the machine's power button, to do that. Best wishes, Kelly Dyson Customer Support