Q&A(13)
Q: I have three of these and wanted to know if there is a way to have one set on green, one on red, and one on blue at the same time instead of all 3 being on the same color. If there is a way how do I set them?
A: Hi Matt, I figured out how to do this. You have to program them a little, maybe with two different but similar methods. 1.) Have them in reach/view of each other. 2.) Grab the remote. 3.)Turn on one of the pucks by clicking it on with your hand. 4.) Press the Red button 5.) Press the Set button. It'll flash, and a cpl of seconds later the other two may turn on automatically being blue and green. If you cut them off with the remote, and then turn them on with remote again and press set, it'll go back to blue, green, red. The other method is similar. 1.) Have them in reach/view of each other. 2.) Grab the remote. 3.)Turn on one of the pucks by clicking it on with your hand. 4.) Press the Red button 5.)The other two may turn on, making note of what color they other turn on to, use the remote to turn them off 6.) Click on a second puck by hand and press either G or B, but making sure it's not the same color that it turned on to automaticaly just a moment ago. Once you selected either G or B, press set and it'll flash. After that, you'll have them RGB on seperate pucks. It's really easy. It'll remember the colors after you turn it on and press Set.
submitted byJaime - 5 years agoA: Hello Valued Customer, thank you for your question. These all operate on the same frequency, so you would have to space these out so that the remote could only communicate with one at a time. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (545626) if you decide to give us a call. Thank you.
submitted byTech Support - 5 years agoBrand expert
Q: Can the dimmer be adjusted if the lights are set on Auto? I can adjust dimmer on the White setting and when I select one individual color, but I cannot adjust dimmer when I have this on the Auto setting.
A: Hello Carter, thank you for your question. You can only adjust the dimmer when the lights are on a single color. If you have any other questions, please give us a call at 1-800-654-8483.
submitted byTech Support - 9 months agoBrand expert
Q: Is the double-sided tape included with purchase?
A: Hello Layla, thank you for your question. You can mount with screws or double-sided tape, they are both included with a mounting templet as well. If you have any other questions, , please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
submitted byTech Support - 3 years agoBrand expert
Q: Can I program this to always shut off after 1 hour after being tapped? I want to stick these to office doors when meetings are in progress, and have them automatically shut off after 1 hour
A: Hello Azmyepp, thank you for your question. Yes, these lights have a built-in timer on the remote. You can set the timer for 15 min, 30 min, 45 min, or 60 min intervals. If you have any other questions, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
submitted byTech Support - 4 years agoBrand expert
Q: I just bought this yesterday and now one of the pucks doesn't work with the remote. Is there a way to reset it? I can still press the puck to turn it on and off.
A: Hello Mr John 83, thank you for your question. We are so sorry that this happened. This is certainly something that we did not expect to occur. We would love to have the opportunity to work with you directly and help walk you through the troubleshooting steps for this product, so you can enjoy our products to their full potential. At your earliest convenience, please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4
submitted byTech Support - 4 years agoBrand expert
Q: I lost the remote do I have to buy an new one or is there an alternative
A: Hello Markus, thank you for your question. We do not sell replacement remote controls, but you are more than welcome to call our Consumer Care team to see if have any spare remotes on hand. This is not a guarantee, so if we do not have any extras that we can send, you will need to purchase a new set in order to obtain a replacement remote. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (602438) if you decide to give us a call. Thank you.
submitted byTech Support - 4 years agoBrand expert
Q: Can these light pucks be controlled from a different room with the door closed? Would the "command box" need to be outside of the room - i.e. within line of sight for the remote?
A: Hello Marie, thank you for your question. As long as your remote control is within 50ft of the puck lights, then you can operate the lights. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (536849) if you decide to give us a call. Thank you.
submitted byTech Support - 5 years agoBrand expert
Q: can you get regular white light out of these to brighten up a room?
A: Hello Valued Customer, thank you for your question. Yes, these puck lights are capable of a traditional white setting, as well as a variety of different colors. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (511554) if you decide to give us a call. Thank you.
submitted byTech Support - 5 years agoBrand expert
Q: Hi I was wondering how long the light strip is. I couldn't find the measurement in the description.
A: Hello Valued Customer, thank you for your question. These are actually 3 individual puck lights rather than just one continuous strip. Each puck should have a length, width, and height of 3.07 in X 3.07 in X 1.42 in. If you have any further questions, please don’t hesitate to respond or give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, and press option 4. Please refer to your ticket number (509926) if you decide to give us a call. Thank you.
submitted byTech Support - 5 years agoBrand expert
Q: Hi I’m wondering do the lights change to multiple colors or just red, blue and green?
A: Hi Jorge, thank you for your question. Yes, our Energizer LED Puck Lights offer a variety of colors beyond red, blue and green. If you have any further questions, please don’t hesitate to give us a call between the hours of 7:00 AM – 8:00 PM Central Standard Time, Monday through Friday at 1-800-654-8483. Thank you.
submitted byTech Support - 5 years agoBrand expert