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Q&A(9)

Q: Does it smudge on people who wear around eye moisturizer? Thanks.

submitted by sunshine - 4 years ago
  • A: I've not had that issue and I'm wearing moisturizer plus sunscreen under my eyes. I don't think you'll have any issues with this. I would suggest keeping a lash comb near by as it can go on clumpy a bit. Overall, really good for a budget mascara!

    submitted byGTO Mama - 4 years ago
  • A: it is super clumpy for me and I never wear any other makeup just mascara and it smudges for no reason and I never touch my eyes so idk what it is but yea

    submitted byJordyn - 2 years ago
  • A: Hi Summer! The essence Lash Princess False Lash Effect Mascara has a long lasting formula that leaves lashes free from flaking, fading or wear. Hope this helps :)

    submitted byTarget Beauty Consulting - 4 years ago
    Brand expert

Q: Why is this mascara sold unsealed. How can I know for sure that this was not used or tampered with?!

submitted by Ana - 5 months ago
  • A: Thank you so much for reaching out to us! We understand, especially at this time, that the topic of safety is at the top of your priority list.  We want to assure you that our products are safe, and our warehouse and team are following all state mandated hygiene and sanitation protocols.  We follow ALL U.S guidelines in terms of product packaging, therefore, some of our products are sealed and some are not.  We are currently reviewing all sealing policies with your health and safety in mind and if you remain concerned with a product, there is always an option to return.

    submitted byessence makeup team - 3 months ago
    Brand expert

Q: Is this mascara considered a "tubular" mascara?

submitted by dianesalz - 5 months ago
  • A: No this is not a tubing mascara.

    submitted byessence makeup team - 5 months ago
    Brand expert

Q: Is this mascara longwearing? I have oily skin and dont want it to rub off under my eyes.

submitted by targetlover - 1 year ago
  • A: Hi there! This is a great mascara for length and volume but does not specifically have a long wear claim. I would suggest the waterproof version of this as it does not budge!

    submitted byessence makeup team - 1 year ago
    Brand expert

Q: my mascara came completely unsealed - no plastic wrapper. I have never seen mascaras to be sold this way- this seems entirely unhygenic. Is this hwo it was meant to be sold?

submitted by Cityofbrotherly - 2 years ago
  • A: We understand, especially at this time, that the topic of safety is at the top of your priority list.  We want to assure you that our products are safe, and our warehouse and team are following all state mandated hygiene and sanitation protocols.  We follow ALL U.S. guidelines in terms of product packaging, therefore, some of our products are sealed and some are not.  We are currently reviewing all sealing policies with your health and safety in mind and if you remain concerned with a product, there is always an option to return.

    submitted byessence makeup team - 2 years ago
    Brand expert

Q: My mascara arrive unwrapped. Is this okay?

submitted by Tracey - 4 years ago
  • A: Hi - we do not use secondary packaging on our products to keep the costs low so we can continue to provide you with quality products at amazing prices. All mascaras ordered through our third party retailers directly are safe and follow US guidelines in terms of packaging. Thank you for purchasing - we hope you love the mascara!

    submitted byessence makeup team - 3 years ago
    Brand expert

Q: What is the best eye makeup remover to use with this (lotion, cream, etc.)? I have sensitive eyes and find this is still on after using my eye makeup remover. Thanks!

submitted by GTO Mama - 4 years ago
  • A: Hi GTO Mama! We would recommend trying a micellar water. Apply it first to a cotton pad or round, and then use to remove the mascara. They are typically very gentle and work well. hope this helps!

    submitted byTarget Beauty Consulting - 4 years ago
    Brand expert

Q: is this mascara water based?

submitted by chicagoh - 4 years ago
  • A: Yes, this mascara is water based with it being the first ingredient!

    submitted byessence makeup team - 4 years ago
    Brand expert

Q: is this waterproof?

submitted by Scorpius24 - 4 years ago
  • A: this one is not waterproof but we do have a waterproof version. the waterproof version has blue accents on the packaging instead of the green accents on this one and should say waterproof at the end of the product title. hope that helps!

    submitted byessence makeup team - 4 years ago
    Brand expert

Q: I purchased this multiple times and it was completely sealed with a wrapper. This time there is no wrapper why are some wrapped and some unwrapped?

submitted by Lynn - 15 days ago

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