Q&A(20)
Q: Why is it only recommended for use with cold and lukewarm liquids? Why cant hot liquids be used if its regular glazed ceramic?
A: We recommend liquids no hotter than 100 degrees. Thank you
submitted byMS Customer Service - 1 year agoBrand expertA: Because you don’t want children handling water over 100 degrees.
submitted byErinC - 3 months ago
Q: Why are the gold handles turning colors upon first use when only used with water??
A: For warranty service and troubleshooting product issues, contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com. Thank you
submitted byMS Customer Service - 26 days agoBrand expert
Q: Are the cups and saucers dishwasher safe?
A: No, these are handwash only. Thank you
submitted byMS Customer Service - 2 months agoBrand expert
Q: The lid for the teapot has like a space/crack on the side that sits into the teapot. It looks like maybe it’s intentional ,Is this supposed to be there? 
A: This sounds like a defect or chip as there is not supposed to be a crack in the lid. Thank you
submitted byMS Customer Service - 3 months agoBrand expert
Q: Is this made in China?
A: Hello - Thank you for asking. Yes, this is manufactured in China. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 4 months agoBrand expert
Q: how many ounce of water the cup holds?
A: The food-safe cup will hold approximately 1.5 ounces of liquid. Thank you
submitted byMS Customer Service - 4 months agoBrand expert
Q: Is this set lead-free? Has it been tested?
A: Hello - Thank you for asking. Yes, this set is lead-free. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 6 months agoBrand expert
Q: In which country is this tea set made?
A: This product is manufactured in China. Thank you
submitted byMS Customer Service - 8 months agoBrand expert
Q: Is this set lead free?
A: Hello - Thank you for asking. Yes, this is lead-free. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 9 months agoBrand expert
Q: does it come with a carry case
A: No, there is no additional carrying case except for the box that it comes in. Thank you
submitted byMS Customer Service - 2 years agoBrand expert