Q&A(12)
Q: Is there a button beside the battery compartment that you can turn off the lights/sounds
A: Hello - Thank you for asking. Yes, the battery pack can be switched off. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 5 months agoBrand expert
Q: How to delete order from cart
A: Click the cart icon on the top right of the page to view the items within your cart. You can change the quantity to 0 for the item you wish to delete. Thank you
submitted byMS Customer Service - 5 months agoBrand expert
Q: What music does it play?
A: This plush has two short mystical shimmering sound effects that play when squeezed. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: How do I open the battery pack
A: On the underside of the plush you will find a Velcro opening to access the battery pack. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: is the battery compact noticeable when hugging the stuffed animal? like does it feel hard and uncomfortable to snuggle with?
A: No, the battery compartment is inside the plush and can be accessed from the bottom. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: Can you turn the lights off?
A: The lights and sound are both toggled by squeezing the plush. This can be switched on or off, but they will either both be off or both be on. You will not be able to only have sound or only have lights. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: What is the youngest age for this unicorn?
A: The recommended age for this plush is 3+
submitted byMS Customer Service - 1 year agoBrand expert
Q: where is the battery compact at on the item?
A: The battery pack is inside the plush and can be accessed from the underside. Thank you
submitted byMS Customer Service - 2 years agoBrand expert
Q: Is plush machine washable?
A: Hello, we recommend spot cleaning the plush. Thank you
submitted byMS Customer Service - 3 years agoBrand expert
Q: is it possible for the lights to stay on?
A: No, the lights will automatically shut off after being activated. Thank you
submitted byMS Customer Service - 3 years agoBrand expert