Q&A(9)
Q: Can you charge the case? Does it come with a charging cable?
A: Yes on on both questions.
submitted byCorinne - 4 months agoA: Hello - Thank you for asking. Yes, the case is a Qi charging case, which contains up to 16 hours of charge. This comes with a USB cable as well. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 5 months agoBrand expert
Q: Can these be used for audiobooks?
A: Hello - Thank you for asking. Yes, you can use these to listen to audiobooks on your device. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 1 month agoBrand expert
Q: Since these are made for children, is it safe to assume they are volume-limiting headphones that cap the maximum volume output at a safe listening level for kids?
A: Thank you for your question! While these earbuds have been tested and certified for overall safety, they are not specifically listed as volume-limiting. We recommend supervising young children during use and adjusting the volume settings on the connected device to ensure safe listening levels.
submitted byMS Customer Service - 29 days agoBrand expert
Q: If I don’t have a charging pad how is this device charged? Is it usb-c cord? Is the cable included?
A: Hello - Thank you for asking. This charges with a Qi charging case and USB cable, both of which are included. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 2 months agoBrand expert
Q: Do they have any sound leakage?
A: There can be very minimal sound leakage when listening at high volume. Thank you
submitted byMS Customer Service - 3 months agoBrand expert
Q: Can you use them to hear the TV?
A: Hello, they connect via Bluetooth so it will depend on if the TV has Bluetooth capability or not. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: How do you turn down the volumne?
A: You can control the volume with the device that is playing the music. The touch controls on the earbuds allow you to play/pause music, skip or go back to the previous song, answer and hang up phone calls, or activate the voice assistant for the device they're connected to. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: What phones are these compatible with?
A: These are compatible with any phone that has Bluetooth capability. Most modern smartphones and electronic devices such as tablets and laptops feature Bluetooth capability. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: Is the charging station included
A: Hello - Thank you for asking. Yes, these earbuds include the heart-shaped charging case. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 1 year agoBrand expert
Q: Are these more for tiny ears or adult ears too???
A: Hello, this product comes with 4 additional pairs of ear tips to fit a variety of ear shapes and sizes. Thank you
submitted byMS Customer Service - 1 year agoBrand expert