Q&A(12)
Q: HOW do we remove the smell of this product from our dishwasher? Half a dozen loads later, the fragrance is still so strong it burns my eyes and makes our dishes TASTE like this product. Help??
A: Same experience as others. Followed instructions, ran on an empty load. Multiple loads later we are still drowning in the scent, dishes are as well. Multiple dishes will become unusable if I can’t hand wash this smell out with other soaps.
submitted byWexler - 10 months agoA: 2024 and still horrible! You should listen to your customers!
submitted byDissapointed - 8 months agoA: Hello. We are sorry to hear you did not enjoy the long lasting fresh scent Finish Dual Action dishwasher cleaner has to offer. The scent notes contain a citrus core with Eucalyptus Mint. The scent will fade after a few washes. As per the label instructions, this product is to be used in an empty dishwasher. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0001102004, and we'd be more than happy to assist.
submitted byFinish Team - 3 years agoBrand expert
Q: Do you puncture the wax plug with a divider on bottom rack? Thanks
A: Hi Uppitybs, no, you should not puncture the wax plug on the bottom of Finish Dual Action Dishwasher Cleaner. To ensure optimum results are achieved, here are some helpful tips: Do not remove the cap. Remove sticker from top of the bottle to expose the wax plug. Place bottle upside down in the bottom dish rack. Keep cap on and make sure the wax plug is exposed. Do not use any soap or detergents. Run dishwasher empty on the hottest cycle (i.e. pots and pans, sanitation, etc.). Discard the empty bottle at the end of the cycle. As the manufacturer of Finish, we would also like an opportunity to better assist you. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following reference number, RB0000285706, and we would be more than happy to help. Sincerely, Your Finish Team!
submitted byRB Product Expert - 4 years agoBrand expertA: I did it with 2 different bottle and neither one worked. Had to call # on back and send photo to get money back. DO NOT BUY!
submitted bybad product - 5 months agoA: I followed the manufacturer's directions to the letter; however, the wax plug did not melt at all, even after I ran my dishwasher twice on the sanitize cycle. The water seemed hot enough. In fact, my glasses fogged up when I opened the dishwasher mid-cycle to check whether the Finish Liquid Dishwasher Machine Cleaner bottle was empty. Nevertheless, I had to pierce the wax plug with a toothpick to get the produce out. I am willing to try again, but I can't say it was easy to use. Any suggestions?
submitted byLisa - 3 years ago
Q: How many applications are in each bottle?
A: Its a single use item
submitted byAlishagold - 5 years agoA: Finish Liquid Dishwasher Machine Cleaner is a single use application.
submitted byFinish Team - 5 years agoBrand expert
Q: I tried 2 different bottles and neither wax plug would dissolve, so the cleaner would not come out. I called the number on the back of bottle and have to send a picture in to get my money back?
A: Thank you for reaching out to us. These are the tips for Finish® Dishwasher Cleaner - Liquid to dispense: 1. Sticker needs to be removed to expose wax plug. Wax plug needs to completely melt in order to dispense liquid. 2. Must use hottest cycle in order to melt the wax plug 3. Bottle must be turned upside down with cap/wax plug facing down. The hot water of cycle will melt the plug, allowing liquid to dispense. For more other concerns, you can call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) and mention the following reference number RB0005656557, and we would be happy to assist you further. Sincerely, Your Finish Team.
submitted byFinish Team - 5 months agoBrand expert
Q: Not finding a good answer for the wax top not melting, and liquid still inside. I followed instructions, ran it multiple times. Finally, I ran it, opened, then punctured and put in the bottom. We are all having the same issue - help!
A: We are sorry to hear about your experience, and we understand how this can be frustrating. To ensure optimum results are achieved, here are some helpful tips: Do not remove the cap. Remove sticker from top of the bottle to expose the wax plug. Place bottle upside down in the bottom dish rack. Keep cap on and make sure the wax plug is exposed. Do not use any soap or detergents. Run dishwasher empty on the hottest cycle (i.e. pots and pans, sanitation, etc.). Discard the empty bottle at the end of the cycle. We hope that this information helps! Sincerely, Your Finish Team.
submitted byFinish Team - 9 months agoBrand expert
Q: Can this product be used on smaller dishwashers such as a countertop one?
A: Thank you for reaching out. The Finish Dishwasher Cleaner is not formulated for use on Countertops. We hope that this information helps! Sincerely, Your Finish Team.
submitted byFinish Team - 9 months agoBrand expert
Q: Does this contain gluten?
A: Thanks for reaching out. No, this product does not contain gluten.
submitted byFinish Team - 1 year agoBrand expert
Q: Does Finish Liquid rid the dishwasher of roaches
A: Finish Liquid Dishwasher Cleaner is only designed to clean dishwashers. It helps remove hard water stains & lime scale build up.
submitted byFinish Team - 2 years agoBrand expert
Q: Is this product septic safe certified?
A: Yes, Finish Dual Action Dishwasher Cleaner is septic safe.
submitted byRB Product Expert - 3 years agoBrand expert
Q: Used dishwasher cleaner Finish and followed instructions. At the end of cycle, the bottle was still full. What do I do?
A: Hi, Vic. We are sorry to hear about your experience, and we understand how this can be frustrating. To ensure optimum results are achieved, here are some helpful tips: Do not remove the cap. Remove sticker from top of the bottle to expose the wax plug. Place bottle upside down in the bottom dish rack. Keep cap on and make sure the wax plug is exposed. Do not use any soap or detergents. Run dishwasher empty on the hottest cycle (i.e. pots and pans, sanitation, etc.). Discard the empty bottle at the end of the cycle. As the manufacturer of Finish, we would also like an opportunity to better assist you. Please call 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following reference number, RB0000262681, and we would be more than happy to help. Sincerely, Your Finish Team!
submitted byRB Product Expert - 4 years agoBrand expert