Q&A(8)
Q: Is there a screw option to install? I truly hate double stick tape to hang things.
A: Thank you for your question. There is a screw option for installation of this unit.
submitted byFirstAlertProductExpert - 4 years agoBrand expertA: Thank you for your question. All our alarms come with mounting screws- other than the AC units. We do not want consumers to install using any other means- other than the screws/anchors that are sent with the alarms.
submitted byMoscoe Group - 4 years agoBrand expert
Q: How can this test for carbon monoxide if it isn't near the floor? Or test for smoke if it is near the floor, but not near the ceiling?
A: Thank you for reaching out. Although there is a myth that carbon monoxide is heavier than air, it's actually slightly lighter than air and it diffuses throughout the room/house evenly. According to a peer-reviewed study published in the Journal of Emergency Medicine, the installation height of your CO alarm doesn't affect the alarm's performance. This means you do NOT need to install alarms near the floor. When you decide where to install a carbon monoxide alarm, choose a location where the alarm will stay clean and out of the way of children or pets.
submitted byFirstAlertProductExpert - 4 years agoBrand expertA: Carbon monoxide is lighter than air and diffuses pretty evenly throughout a room. Therefore, placement at or near the ceiling is fine.
submitted bydonald - 7 years ago
Q: Does this unit only have one alarm that sounds for both smoke and carbon monoxide or are there separate alarm sounds within this one unit for either? Hope this question makes sense. Thanks
A: Thank you for your question. During a carbon monoxide event, the carbon monoxide LED will flash red and the horn pattern is 4 beeps, pause, 4 beeps, pause. During a smoke event, the smoke LED will flash red and the horn pattern is 3 beeps, pause, 3beeps, pause. If you have any additional questions or concerns please don’t hesitate to reach out to us directly at First Alert Customer Support.
submitted byFirstAlertProductExpert - 2 years agoBrand expert
Q: Can the battery be removed for travel on an airplane?
A: Thank you for your question. This unit has a 10-yr sealed battery that is not intended to be removed. If you have any additional questions, please don’t hesitate to reach out directly to our Support Team at First Alert.
submitted byFirstAlertProductExpert - 3 years agoBrand expert
Q: In the case of false alarms (i.e.--burning food on the stove, etc.), how do you stop the alarm if you can't pull out the battery?
A: Thank you for your question. The alarm can be silenced by pushing the silence button on the unit.
submitted byFirstAlertProductExpert - 3 years agoBrand expert
Q: From your answer above: “ We do not want consumers to install using any other means- other than the screws/anchors ” assume there is no double sided sticky tape ( or some non screw method). Is that correct?
A: Thank you for your question. We do not recommend any other installation method.
submitted byFirstAlertProductExpert - 3 years agoBrand expert
Q: Is this a 2 pack or a single detector? I’ve read every word on the website and it’s still very unclear.
A: Thank you for reaching out. This product is packaged as a single unit. Please don’t hesitate to reach us at reviews@firstalert.com or contact our Support Team at 1 (800)-323-9005 if you have any additional questions.
submitted byFirstAlertProductExpert - 4 years agoBrand expert
Q: Is this product legitimate? As in, actually reliable & worth the $50 price tag for a single device? Reviewers who have this alarm got it for free..... I’ll likely be returning solely based on that. Sketchy Target! Sketchy.
A: Thank you for reaching out. First Alert products have been rigorously tested and meets or exceeds all criteria set forth in nationally recognized testing standards for smoke alarms in the United States.
submitted byFirstAlertProductExpert - 4 years agoBrand expert