Q&A(69)
Q: What is the thickness of the curtain rod?
A: Jessie G: Our French Curtain Rod is 7/8" in diameter. Thank you for your interest in our product! Please feel free to connect with us on questions or comments at customerexperience@satorihomeltd.com.
submitted bySatori customer service - 2 months agoBrand expertA: Hi Jessie G - Thank you for your interest in the French Curtain Rod. The plate itself adds approximate 0.5”to the width, from the rod to outer edge of plate. Happy shopping! - Emma
submitted byEmma - 2 months agoTarget staff support
Q: Why is it when I try to unscrew the rod from the mounting bracket to change the curtains there is not enough space to unscrew and remove the rod?
A: K - Thank you for your question. To get further assistance with this issue , I kindly request you to reach out to our phone team at 1-800-591-3869. I hope this helps. - Kate
submitted byKate - 5 months agoTarget staff supportA: K: If the space is tight between the install rod and your wall, you may need to completely dismount the rod to change out your curtains. We hope this helps! Please feel free to connect with us on questions or comments at customerexperience@satorihomeltd.com.
submitted bySatori customer service - 5 months agoBrand expert
Q: My curtain rod did not come with any hardware. What do i do?
A: Ford Olenar: We are sorry to hear that you found missing parts from your French Curtain Rod. Please reach out to us, by either calling our Customer Experience line, at 1-855-472-8674, or emailing us at customerexperience@satorihomeltd.com. We would be happy to send out to you the replacement parts that were missing. Thank you.
submitted bySatori customer service - 7 months agoBrand expertA: Hi Ford Olenar - Thank you for your interest in the item. These do not come with any tools. - Faith
submitted byFaith - 7 months agoTarget staff support
Q: My curtain rod did not come with mounting hardware or the middle mounting piece. What do I do?
A: Sarah: We would be happy to send out to you replacement mounting hardware, if you either call our Customer Experience 1-855-472-8674, or email us at customerexperience@satorihomeltd.com. Please provide the rod size (36"-66" or 66"-120"), finish color you purchased and the mailing address you would like us to ship the replacement hardware. Thank you!
submitted bySatori customer service - 8 months agoBrand expertA: Hello Sarah - Appreciate you reaching out to us! I am sorry to hear that the mounting hardware was not included. We would love to help you out, please reach out to Guest Relations at 1-800-440-0680 and we will assist you with it. - Eram
submitted byEram - 8 months agoTarget staff support
Q: hi! Is it possible to extend the rod greater than 120" by purchasing 2 units and combining the extension rods? Thank you!
A: Hello - We appreciate your interest in this item. It is extendable rod and it lets you get a custom fit. We know you will enjoy it. – Jacob
submitted byJacob - 11 months agoTarget staff supportA: Ryan: Our French Curtain Rods are not designed to be combined with each other, unfortunately, and the maximum width our largest rod size will extend is 120 inches. Thank you for your interest in our product.
submitted bySatori customer service - 11 months agoBrand expert
Q: How does the center piece fit into the center bracket? I cannot get the piece with the ring for the center to fit into the center bracket.
A: Hi Kendall - Great Question! Kendall: After the end and center brackets are properly mounted in your space, add curtains to one rod section and slide it through the center bracket. You willl then secure the curved rod end to the mounted end bracket; ensure the rod size section is attached to its corresponding end bracket size. Add curtains to second rod section and slide it into the other rod, then secure the added rod to the other end post. If you would like further assistance, please call our Customer Experience line at 1-855-472-8674. ATeam Member will be happy to walk you through the installation process. Thank you, have a good day. - Shanell
submitted bySJ - 2 years agoTarget staff supportA: Kendall: After the end and center brackets are properly mounted in your space, add curtains to one rod section, slide it through the center bracket, then secure the curved rod end to the mounted end bracket; ensure the rod size section is attached to its corresponding end bracket size. Add curtains to second rod section and slide it into the other rod, then secure the added rod to the other end post. If would like further assistance, please call our Customer Experience line, at 1-855-472-8674, and a Team Member will be happy to walk you through the installation process. Thank you.
submitted bySatori customer service - 2 years agoBrand expert
Q: What SPECIFIC size Drlll Bit do I need for drilling the Pilot Holes? Thank you.
A: The instruction video on the Target website will advise a 3/16 drill bit for hollow walls.
submitted bySatori customer service - 3 years agoBrand expertA: The hardware for assembly is included. another purchase is not required for this product. - Jocelyn
submitted byJocie - 3 years agoTarget staff support
Q: I'd like to purchase the 36 to 66 Rod Would I be fine without a Center Bracket if I plan to use the Rod at approx 50 inches for a total of 16lb curtains?
A: The weight limit is an important detail to consider. Our general recommended advice in regards to drapery/curtain weight limits for all of our rod sets is not to exceed 20 lbs. We hope this answer your question.
submitted byMW - 3 years agoTarget staff supportA: The weight limit is an important detail to consider. Our general recommended advice in regards to drapery/curtain weight limits for all of our rod sets is not to exceed 20 lbs. We hope this answer your question.
submitted bySatori customer service - 3 years agoBrand expert
Q: What is the country of origin?
A: Hi - Great question. The country of origin is China. Happy shopping! - Kiera
submitted byKiera - 3 years agoTarget staff supportA: The country of origin in China.
submitted bySatori customer service - 3 years agoBrand expert
Q: What is the diameter of this rod? It doesn’t state it so all in the description
A: The rod diameter is 7/8-inches.
submitted bySatori customer service - 3 years agoBrand expertA: Hello - Great question, the diameter of this rod is .88 Inches. We hopes this helps, happy shopping. - Teshima
submitted byStackable - 3 years agoTarget staff support