A: Good luck with the webpage. They act like the feeding guidelines are a state secret. Company rep. needed my name, phone number and. Just told me to cut at the line and either use 1/2 or all that.

A: Hi Versos, great question! All of our packages have feeding guidelines as well as our website. Please visit our website and pick the recipe you are interested in and scroll down to the feeding guidelines. This will give you the suggested guidelines for the daily feeding. The amount you feed your pet can be fed as one meal or divided into two meals based on your dog's preference. https://freshpet.com/ Feel free to reach out if you have any further questions at 1.866.789.3737, Mon-Fri 9am-9pm ET and Sat & Sun 9am-1pm ET. Kindly refer to case number 409681. Thank you. - Jillian

A: The feeding guidelines is right on the food wrap. There is a measurement table for each dog size.

A: The standard 8oz measuring cup weighs 8oz when filled with water, but Freshpet does not have the same density as water. Freshpet has a customer care team that might be able to help: 1-866-789-3737

A: Hi Susilyne, the feeding guidelines go by weight, so this information isn't readily available. Our rolls have serving marks to indicate the amount to feed your pet. They depend on the size of the roll. Use the on-package serving size indicators to slice off the right amount of food, and cut it into 1-inch cubes (or smaller). Hope this helps! -Vina

A: Hi Irina, our Freshpet tender chicken recipe with carrots, peas & brown rice is formulated for adult dogs and not recommended for puppies. We offer 2 recipes that are designed just for puppies: our Freshpet Puppy Roll and Vital Puppy Roll. You can visit our website, https://www.freshpet.com/products/puppy-recipe-with-chicken-egg-vegetable to explore these options. Hope this helps. -Abbie

A: Warming the product will not impact the nutritional value but can cause it to lose consistency and become runny. Also, please be careful not to overheat it and risk injury to your pet.

A: Hi there, thank you for reaching out. Once opened, we recommend keeping the recipe in the fridge and using it within 7 days. For any unopened recipes, it is best to keep it in the refrigerator until the sell by date stamped on the package. Hope this helps! -Vina

A: Hi there, thank you for your feedback. Our food comes fully cooked and made to be served fresh out of the refrigerator – no additional cooking necessary! If you prefer, you can “take the chill off” by putting Freshpet in the microwave for a few seconds. Please feel free to reach out to us for additional instructions at 1-866-789-3737, Mon-Fri 8am-11pm ET and Sat & Sun 9am-5pm ET. Kindly reference case number: 522478 Thank you. -Vina

A: Hi, thanks for reaching out. We value the opinions of our pet parents, and really appreciate you contacting us so that we can address your concerns about this ingredient. Undegraded carrageenan is found in some of our recipes at low levels, and it's only included to help maintain the form and texture. Undegraded carrageenan has been found safe for use in both human and pet food by the FDA, USDA, and is deemed natural by the National Organic Standards Board. We also took things a step further & consulted with animal nutrition experts before ever considering using this ingredient. Because of this, and based on data presented by food safety and toxicology experts, we know it to be a safe ingredient at the levels we are using. Regardless, we completely respect your thoughts & opinions, and appreciate you allowing us to explain things on our end a bit further. Thank you. - Jillian

A: Hi, while our rolls are made to be served fresh from the fridge, you can feel free to freeze any unused portions upon opening. Keep in mind texture and moisture levels may vary after freezing, but this will not change the nutritional value of the food. For any unopened rolls, it is best to keep it in the refrigerator until the sell by date stamped on the package. Hope this helps! - Jillian

A: Our rolls are made to be served fresh from the fridge, you can freeze any unused portions upon opening. Texture and moisture will vary after freezing but it will not change the nutritional value.

A: Thank you for reaching out. For dogs with tummy troubles or sensitive skin, we would recommend to start with our Select Sensitive Stomach & Skin. Our all-natural recipe made with gently steam-cooked chicken, fiber-rich pumpkin, and brown rice is packed with natural prebiotics and highly digestible protein. Vitamin A and omega fatty acids help maintain healthy skin and shiny coats. Hope this helps! -Jillian