Q&A(6)
Q: What is the operating temperature range for this device? I live in Montana and want to use it to control my roof heat tapes. Temperatures can get to -40 Fahrenheit or even below.
A: Hello Jennifer - Thank you for this excellent question! Cync Outdoor Smart Plugs have an operating temperature range of -4 degrees Fahrenheit to 122 degrees Fahrenheit. If you have any additional questions, please do not hesitate to contact us at 1-844-302-2943 and we will gladly assist -Cync Support
submitted byCync Support - 5 months agoBrand expert
Q: Is this compatible with Matter? If not, is there an alternative option? Needing one for christmas to sync with my existing automations on other outdoor homekit smart gear.
A: Hello Richard - Thank you for this great question! Cync Outdoor Smart Plugs are not compatible with Matter at this time. We do offer Cync Indoor Smart Plugs that are Matter compatible, but they are not rated for outdoor use and cannot be exposed to the elements. If you have any additional questions please contact us directly at 1-844-302-2943 and we will be happy to assist you. -Cync Support
submitted byCync Support - 6 months agoBrand expert
Q: Can I use this to control my pool heater?
A: Thanks for this great question! The Cync Outdoor Smart Plug can output 15A for general use. Please feel free to contact us at 1-844-302-2943 if you have any other compatibility questions. -Cync Support
submitted byGE Lighting Expert - 8 months agoBrand expert
Q: Can this plug be used with 5 ghz WiFi?
A: Thank you for your interest in the Cync Outdoor Smart Plugs. Our Indoor and Outdoor Smart Plugs only work with 2.4 GHz, but they are compatible with most networks that combine both bands into a single network. If you have any questions, you can contact the Cync Support Team at 1-844-302-2943. We are happy to answer any questions you may have. - Cync Support
submitted byCync Support - 10 months agoBrand expert
Q: how long is the cord?
A: Thank you for reaching out! The length of the power cord for this device is 5.9 inches. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support
submitted byCync Support - 1 year agoBrand expert
Q: Can I control this on a smartphone? What app would I use?
A: Thank you for reaching out Vicki! Yes you can control this on your phone via the Cync app available on android and iOS devices. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
submitted byCync Support - 3 years agoBrand expert