Q&A(9)
Q: I turn all the way to the right and I can't smell anything
A: Sorry about that! Be sure your unit is plugged into an outlet that is operating correctly and the refill is inserted all the way. If you're still unable to smell any fragrance, give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 5 PM CT. Your reference number is 020204488A. – Brooklyn, SC Johnson Consumer Care
submitted byGlade_Product Expert - 4 years agoBrand expertA: i had the same problem. no matter what i did it dont work
submitted byac asking - 7 months ago
Q: Which direction is high?
A: Counter clockwise - it's marked on the front with a + sign
submitted byjhay06 - 4 years agoA: Thanks for asking. The light on the unit determines whether you are increasing the intensity or decreasing it. If it gets brighter, you are increasing the intensity – this happens by turning the very top either towards the plus side. – Brooklyn, SC Johnson Consumer Care
submitted byGlade_Product Expert - 4 years agoBrand expert
Q: how can you turn the plug to fit vertical instead of horizontal outlets
A: Great question! You can adjust the prongs on the Glade® PlugIns Plus on the unit by turning them clockwise or counterclockwise. If you need more help with this, just give us a call weekdays at 1-800-558-5252 between 8 a.m. - 5 p.m. CT. We'd be happy to help! – Mindi, SC Johnson Consumer Care
submitted byGlade_Product Expert - 7 months agoBrand expert
Q: is this safe for cats?
A: Thanks for asking! While the safety of your four-legged friends is a top priority to us, we always recommend limiting exposure of pets to any of our products and keeping them out of their reach. Hope this helps! -Alyssa, SC Johnson Consumer Care
submitted byGlade_Product Expert - 1 year agoBrand expert
Q: does this package include a refill as well as the warmer? If so what is the fragrance that's included
A: Thanks for asking. We recommend reaching out to Target for more information about this. If our Glade® team can help, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT). – Rachel, SC Johnson Consumer Care
submitted byGlade_Product Expert - 3 years agoBrand expert
Q: How do you set it at 8 hrs off or how would you know when the fragrance is off? I would like for it to be off more at night, when the bathroom is in limited use.
A: Sandra – thanks for asking. There is a 16 hour option that runs 16 hours a day at desired fragrance intensity and 'sleeps' for 8 hours. When the unit is on sleep mode it will immediately go into sleep mode so it’s best to plug in at night.
submitted byGlade_Product Expert - 4 years agoBrand expert
Q: How long does the light stay blue when the refill is getting low? I never saw a blue light. My unit also never went off and the refill was empty.
A: Great question! The blue light will stay on until you change the refill and once you unplug the refill and put a new one in, it’ll go back to normal! And since it sounds like that wasn’t the case for you, please give us a quick call at 1-800-558-5252, so we can assist accordingly. We’re available weekdays from 8 AM to 5 PM CT, and your reference number is 020274213A. – Meghan, SC Johnson Consumer Care
submitted byGlade_Product Expert - 4 years agoBrand expert
Q: Is it bright enough to be a nightlight?
A: Great question. The light on this unit is not intended to be a nightlight – it was added for easy indication of whether you are increasing or decreasing the intensity and will change to blue when the refill is low. – Brooklyn, SC Johnson Consumer Care
submitted byGlade_Product Expert - 4 years agoBrand expert
Q: So you have to face the item towards you and turn all the way to your right?
A: That would be right! You should see the light getting brighter as you increase the intensity. – Brooklyn, SC Johnson Consumer Care
submitted byGlade_Product Expert - 4 years agoBrand expert