Q&A(107)
Q: Am I the only one that has a terrible time cleaning the baking pan? It seems like it is very porous and things just settle deep into the pan and aren't on the surface to clean off. Very strange, I've never had a pan like this.
A: Same. Requires too much cleaning.
submitted byasvinp - 2 years agoA: It's very difficult to keep clean. I already need new trays. Very frustrated. Can't find where to order new ones as well. Should be easier to clean.
submitted byCC - 1 year agoA: This is an untrue statement by Gourmia. I had the same issues & it does not clean well at all! I would not recommend this product for that reason. The inside also is very difficult to clean. I did complain the coating was coming off my brand new baking pan and they did send me a complimentary one after I showed my receipt. However the new one became hard to clean again. And yes, it’s definitely not non-stick.
submitted byDnice - 4 years agoA: I used it once to make pork chops. The drippings from the chop are permanently stuck to the baking pan. I don't think this should happen on the first use. I tried soaking, baking soda and vinegar, baking soda and peroxide. I soaked it overnight and scrubbed like crazy and I finally put it in the dishwasher. Nothing would touch it. I would have lined with foil but the manual says not to use foil. Finally I emailed the company we will see what happens. I am truly dissapointed. The pan should be non stick. I would be emarrased to return it but I cant keep it in this condition.
submitted byEJoSoFTL - 4 years agoA: I've experienced the same issue. I'm looking for a replacement drip pan due to the gunk that won't come off. If you are buying this, make sure you cover the drip pan in foil before first use.
submitted byVek350 - 3 years agoA: I use aluminum goil. just for easy cleaning
submitted bySunshine - 2 years agoA: Oh heyy-ll no they dih-in't.
submitted byBizkits n graavy mmm hmm - 2 years agoA: We have not experienced this
submitted byGourmia - 4 years agoBrand expertA: Need to buy a silicone mat for these air fryer ovens, pulse I put baking parchment paper on top of that. It’s keeps the trays clean so I don’t have to scrub and scrub
submitted bybegarcia44 - 6 months ago
Q: How many quarts would this be? My daughter has a 4qt basket air fryer want to get her something bigger
A: Specifications for this product indicate "200 ounces" a non-standard way of saying "6.25 QUARTS" 23.9 quarts is ERRONEOUS.
submitted byNonya Beezwax - 1 year agoA: 23.9 quarts
submitted byGourmia - 3 years agoBrand expertA: 200 ounces = 12.5 pounds. That's a measure of weight. Quarts are a measure of capacity. Unless it's filled with feathers, it's probably bigger than 4 quarts (1 gallon).
submitted byShopper - 6 months ago
Q: I want to buy another frying basket, what are the dimensions?
A: 12” x 12” Gourmia wouldn’t tell me either via email so I had to wait to buy it to measure myself - Also they don’t list these dimensions in the manual…driving you to have to buy from them
submitted byFrances - 5 months agoA: The basket that came with mine ( which purchased on 4-2-25) measures 12 1/8 x 12 1/4 inches.
submitted byFixer48 - 29 days agoA: Please contact Gourmia at info@gourmia.com for replacement parts
submitted byGourmia - 8 months agoBrand expert
Q: Do we need to unplug the oven to turn it off?
A: just bought mine and plugged it in for the first time. As long as the display os on, there will be noise. Wait 10 minutes, display is off and noise is gone. Debating whether to keep it or not.
submitted byolt - 2 years agoA: No after 5 minutes of inactivity, the unit will turn off
submitted byGourmia - 2 years agoBrand expertA: FYI, if the power goes out and then comes back on the display will come on but the oven doesn't start heating on its own. If nothing is done the display will turn off by itself.
submitted byFixer48 - 29 days ago
Q: is the tray stainless steel or does it make from something else?
A: According to Gourmia's answer to a previous question "The Fry basket and Oven are stainless. The baking pan and crumb tray are aluminum". However, a magnet sticks to every piece of metal inside and outside of the oven that I bought in January 2022 and to all trays included. A magnet may stick to some types of stainless steel but, to my knowledge, not to aluminum. Therefore it seems that all trays included with the GGTF7900 are steel of some sort. Time will tell if they rust.
submitted byBW - 3 years agoA: It is aluminum
submitted byGourmia - 3 years agoBrand expertA: Purchased the GTF7900 in April of 2025. A magnet is attracted to every part of the oven, all the trays and rack. If any parts are stainless steel they are ferritic stainless steel.
submitted byFixer48 - 29 days ago
Q: I just bought this, took it out of the box, plugged it in and it started humming. Even when it is off it is humming. I have it unplugged b/c I don't want to hear the constant noise. Is everyone having this issue, or did I get a bad one?
A: I just called the company, the fan will stay on for 10 minutes and auto shut off until you touch the menu again.
submitted byLoriBNYC - 4 years agoA: There seem to be two fans. One is for convection and a much quieter one to cool the electronics. This second one goes off on its own when the displey goes off.
submitted byFixer48 - 29 days agoA: You are hearing the electronic cooling fan. As long as the display is on you will hear it
submitted byGourmia - 4 years agoBrand expert
Q: The display is very light and hard to read on mine. Brand new. Can it be adjusted?
A: Mine is bright and easy to read.
submitted byFixer48 - 29 days agoA: It can't be adjusted. please contact gourmia regarding this
submitted byGourmia - 2 months agoBrand expert
Q: Am I the only persons to have lot of smoke while airfrying chicken wings? Lot of smoke, more than deep frying in oil.
A: That does not sound right. Please contact Customer Service for further assistance
submitted byGourmia - 3 months agoBrand expert
Q: What are the temperature intervals? Is there a defrost setting?
A: The temperature can be set in 5 degree F increments (350, 355, 360, 365, etc) There is not a "defrost" selection but there are other selections that will go down to as low as 90F.
submitted byFixer48 - 29 days agoA: There is no defrost setting. 90F-450F
submitted byGourmia - 4 months agoBrand expert
Q: Is the inside of the oven also stainless steel, or aluminum.
A: Model GTF7900 (purchased April 2025) a magnet sticks to the inside of the oven although not real strongly. I suspect it's a type of stainless steel. Certainly not aluminum.
submitted byFixer48 - 29 days agoA: inside is aluminum
submitted byGourmia - 4 months agoBrand expert