Q&A(85)
Q: Does this mattress need to be on a certain side for infants, or can the infant sleep on either side?
A: Mine doesn’t say that anywhere on it. And it’s not labeled like it should. Is that normal?
submitted byLola - 9 months agoA: We said goodbye to her bassinet (that mattress was plastic/ puffy/ changing table material) & she was 2 months old! Always had a hard time of getting comfy on her bassinet & from switching to that-- to this product.. she's been sleeping 7pm-6/7am because of how comfy this is. If you know safe sleep then this mattress is worth it.
submitted byFirst time mom - 5 years agoA: Hi, Thank you for reaching out to us. The infant can sleep on either side, both sides are identical.
submitted byStorkcraftProductExpert - 5 years agoBrand expertA: It specifically states that one side is for infants, the other for toddlers. Please only place your infant (under 2yrs.) on the infant side of the mattress.
submitted byKristi - 2 years ago
Q: How long do I have to let it sit before I can place it in the crib?
A: Hi there - Thank you for reaching out! The wooden nursery furniture and crib mattresses are not made by Graco, we have an agreement with the manufacturer which allows them to use our brand on some of their products. Please reach out to Storkcraft for more information about the Foam Mattresses. https://storkcraftdirect.com/
submitted byGraco Consumer Care - 1 year agoBrand expertA: Hi staciebarnes, Thank you for your interest in the Graco Premium Foam Crib Mattress, exclusively produced by Stork Craft Manufacturing (USA) Inc. Please allow up to 72 hours for the crib mattress to fully expand, and ensure that it is in a well ventilated area. The crib will typically expand within 24 hours under ideal conditions.I sincerely hope this addresses your question; if you require any further assistance feel free to contact us by telephone at 1-877-274-0277 or email customercare@storkcraft.com
submitted byGraco-SCM - 7 years agoBrand expert
Q: Is the surface plasticky like most crib mattresses? I'm looking for something that isn't.
A: The outer cover is soft, removable, water-resistant, and washable
submitted byStorkcraftProductExpert - 5 years agoBrand expertA: No, not at all! It has a super soft cover on it!
submitted byTwinMomma - 8 years agoA: The Crib mattress was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expert
Q: Does the mattress come with the mattress cover and water resistant lining already on the foam or do you put those on once the foam has expanded?
A: There are three layers of mattress cover over the foam core, but you will also want waterproof mattress covers to go over it.
submitted byNellieBellie - 8 years agoA: The Solano 4-in-1 Convertible Crib was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expertA: Only the outer cover (with zipper) of the mattress is designed to be removed. The inner cover of the mattress should not be removed or tampered with under any circumstance, as it protects the fire retardant material required on this product.
submitted byStorkcraftProductExpert - 5 years agoBrand expert
Q: Can the foam be cut down to fit a custom sized crib that is an antique?
A: The foam core looks as though it could be cut down with an exacto knife once it's expanded. You will probably want to make custom mattress covers for the new size, though, as you won't want to use the foam alone without a cover.
submitted byNellieBellie - 8 years agoA: The Solano 4-in-1 Convertible Crib was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expertA: Only the outer cover (with zipper) of the mattress is designed to be removed. The inner cover of the mattress or the foam should not be removed or tampered with under any circumstance.
submitted byStorkcraftProductExpert - 5 years agoBrand expert
Q: I've let the mattress set for the recommended time, I just took the 3 layers of protection off that I didn't realize but the one side is still flat while the rest is I suppose good. Is there anything I can do? I'm not sure how to fluff a mattress
A: Use steam to fluff it out, either a hand steamer or leave it in a steamy bathroom with a fan.
submitted byNellieBellie - 8 years agoA: The crib mattress was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expertA: Only the outer cover (with zipper) of the mattress is designed to be removed. Please reach out to our customer care team at 1-877-274-0277 and they would be happy to assist you.
submitted byStorkcraftProductExpert - 5 years agoBrand expert
Q: Is this made to replace a crib mattress or does this go on top of the crib mattress?
A: Graco Deluxe Foam 5" Crib and Toddler Bed Mattress fits standard full-size crib
submitted byStorkcraftProductExpert - 5 years agoBrand expertA: It replaces the mattress.
submitted byBW052016 - 8 years agoA: The Solano 4-in-1 Convertible Crib was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expert
Q: How "water preof" is this mattress? Do I need to worry about getting a plastic liner for it as well for if/when baby wets through the sheets? Or it this suitable for those circumstances?
A: The Graco Premium Foam Mattress was manufactured by Stork Craft. Please contact them directly for more information. Telephone: 1-877-274-0277 Email: parts@storkcraft.com
submitted byGraco Consumer Care - 8 years agoBrand expertA: The outer cover is removable, and water-resistant
submitted byStorkcraftProductExpert - 5 years agoBrand expertA: You would definitely need a liner
submitted byIsaac - 8 years ago
Q: What is the difference between the Graco Deluxe Foam Crib & Toddler Mattress and the Graco Premium Crib & Toddler Mattress? They appear to be identical with different packaging.
A: Hi, thanks for reaching out. They are the same mattress; some retailers may have it down as a different name.
submitted byStorkcraftProductExpert - 1 year agoBrand expertA: I have used both versions of the mattress. They appear to be the same with the same features and are the same price, except you can use your red card discount on the Deluxe version!
submitted byMom of 4 - 1 year ago
Q: does this mattress contain any fiberglass at all?
A: Hi Eugenia, thanks for reaching out. The Graco Deluxe Crib mattress does not contain fiberglass.
submitted byStorkcraftProductExpert - 4 months agoBrand expert