About this item
Highlights
- Soothing Motion: Gentle swaying motion and adjustable swinging speeds
- 2-in-1: Swing seat doubles as a portable bouncer with carry handles for use throughout the home
- 3 Ways to Swing: Multi-direction seat with adjutable recline pivots to allow baby to swing side-to-side or front-to-back
- Seat Recline: Adjustable recline to find just the right angle to keep baby comfortable
- Comfort Features: cozy removable body support, soothing 2-speed vibration
- Includes: Toy mobile with soft toys, removable machine-washable fabrics, 5-point harness, songs, sounds, and an AC adapter
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Q: When connecting the bouncer to the swing , does it suppose to snap and click or is it supposed to be lose ?
A: Thanks for reaching out! The Bouncer does not snap or click into place when placing it on mount on the hanger tube. We recommend to make sure it is completely lined up to the mount to ensure a proper fit. Hopefully this helps! - The Graco Team
submitted byGraco Consumer Care - 30 days agoBrand expert
Q: what is the maximum time baby can sit in the swing as per product specifications
A: Thank you for your interest in the DuetConnect Deluxe Swing with Portable Bouncer! According to the specifications, there is no maximum time limit for how long a baby can sit in the swing. However, we recommend that parents and caregivers review the product manuals provided with the swing and consult with their pediatrician for personalized advice. We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 3 months agoBrand expert
Q: Is there a song list for the music that plays?
A: Thanks for your interest in our products! There is not a Song list for the Duet Connect Deluxe Swing and Bouncer. We hope this helps! Graco Team
submitted byGraco Consumer Care - 4 months agoBrand expert
Q: What age /weight should the insert be removed?
A: Thanks for your interest in our products! There is no age, or weight limit on when the infant body support should be removed. We hope this helps! Graco Team
submitted byGraco Consumer Care - 4 months agoBrand expert
Q: Is the power cord a 5v or 12v for a replacement
A: Thanks for reaching out regarding your Graco DuetConnect Deluxe Swing with Removable Bouncer! For replacement parts, please reach out to our Consumer Care Team M-F, 8am-5pm EST at 800-345-4109, we'd be happy to see how we can help!
submitted byGraco Consumer Care - 5 months agoBrand expert
Q: I just got this as a gift and after completing assembling it the music and nature sounds won’t work, I’ve tried pressing the buttons and holding the buttons and they just seem to not work at all. Is there a trick to make them work?
A: Thank you for your feedback. We’re so sorry to hear you're having trouble with your swing and we would be happy to see how we can help! Please reach out to our Consumer Care Team at 800-345-4109, M-F 8am-5pm EST. We look forward to hearing from you! - The Graco Team
submitted byGraco Consumer Care - 7 months agoBrand expert
Q: I was gifted my graco swing for my baby shower in february 2024. baby was born march 2024, and he's loved it ever since. but it's only been 3 months and the swing won't swing anymore. help?
A: Hello, thank you for your feedback on our DuetConnect Deluxe Swing with Portable Bouncer and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue. Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you!
submitted byGraco Consumer Care - 7 months agoBrand expert
Q: I see this can hold up to 25 lbs but is there a child height limit as well?
A: Thanks for reaching out! When using the Duet Connect Deluxe in swing mode, it does not have a height limit, just the 25 lbs weight limit. When using it in bouncer mode, the recommended maximum height is 27 inch and the weight limit is 18lbs. Hope that helps!
submitted byGraco Consumer Care - 9 months agoBrand expert
Q: What is the difference between Graco DuetConnect Deluxe Multi-Direction Baby Swing and Bouncer and the Graco Soothe n Sway LX Swing with Portable Bouncer?
A: Thanks for reaching out! The DuetConnect DLX Swing with Portable Bouncer has 10 soothing songs and 5 sounds. Fabrics remove and are machine washable. The Soothe n Sway LX has 6 songs and a/c adapter for convenience and eliminating the added cost of batteries. We hyope this helps! Graco team
submitted byGraco Consumer Care - 11 months agoBrand expert
Q: Is there a guide for replacing co er afyer washing, i have questions about slots in upper cover and two hook like fasteners that dont seem to have a place to hook
A: Thanks for reaching out! You can check the use manual for instructions for replacing the seat fabric. If we can be of any assistance, please feel free to reach out to our Consumer Care Team by phone at 1-80-345-4109 , M-F 9am - 5PM est.
submitted byGraco Consumer Care - 11 months agoBrand expert