Greenworks POWERALL 12" 24V Cordless String Trimmer Edger Kit with 2.0Ah Battery & Charger

Hello Gayle. Thank you for bringing this to our attention. Ensuring customer safety and satisfaction is our utmost priority, and quality is at the core of everything we do. We will thoroughly investigate this issue to understand what happened and implement necessary improvements. Please start a Live chat on Greenworks Tools page (www.greenworkstools.com) or call 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.

Hello AWFUL, Thank you for sharing your experience. The auto-feed feature works by releasing 1/4" of line each time the unit starts/stops. To see if this feature is working for you simply release the start trigger 10 and see if the line length changes. When you are using the trimmer, we do advise to release the start trigger periodically to advance additional line. This will be needed more frequently if you are using this around the fence or hard surfaces. Please ensure that the guard is always on the unit while in operation. This will prevent the line from extending too far out and breaking off at a large length, which will cause it to go back inside the spool housing and cause a jam. We have share a video below showing how to use the auto-feed, this is a different unit but the feature will be similar. (https://youtu.be/NZA-4XLeMtQ). We hope this information helped! Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.

Hello JohnLei. Thank you for taking the time to share your experience. We are sorry to hear it has not bee a positive one! We would like to get in touch to ensure that your tool is operating up to our performance standards. Please reach out to our Customer Support Live Chat on Greenworks Tools www.greenworkstools.com or call 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. In the meantime, we urge you to review the two videos below in the hopes the issue was a mishaps and can be corrected by reviewing the operation and assembly video attached. Operating your corded 24V trimmer: (https://youtu.be/THcvuQY9FHA) Assembling your corded 24V trimmer: https://youtu.be/EpjMVsFNvO8

Hello Supermom. Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!

Hello Mahip. Thank you for taking the time to reach out to us. We are sorry to hear about your experience when using this 40V combo kit. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We ask that you call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.

Hello andrewonline We appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products are customers want or need. Should you have any questions or warranty needs, please contact Greenworks toll-free helpline at 1-888-909-6757 or start a Live Chat on Greenworks Tools contact page.

Hello there - We are sorry to hear of the issue you are experiencing with the auto feed. If the cutting line does not automatically advance, it can be tangled or empty. Try the following steps (1) Start the machine and keep 3s. Release the trigger until the machine totally stops. (2). Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. If you have tried these suggestions and are still experiencing an issue, for the fastest support, reach out to us by Chat - our friendly Live Virtual Assistant is available: Monday – Friday: 9:30am – 5pm E.T. If you need help from a human, they'll direct you to one during the hours of operation Monday to Friday: 9am – 7pm E.T. Our helpline number is 1-888-90-WORKS (1-888-909-6757). We have a very dedicated customer support team here to help you in any way we can.

Hello Albion, We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it The line might be twisted around the spool. Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.