Greenworks POWERALL 24V 2.0Ah Lithium-Ion Power Tool Battery

Hello SherryD, We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).

Hello CriticalC, We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool. Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).

Hello Kimberlyrogers, We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase. Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.

Hello Grass420, We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.

Hello bill0262 We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.

Hello Skinner, Thank you for your review. We are sorry to hear about this issue! If all the batteries are from the Greenworks G24V line then the batteries/tools are interchangeable. We kindly ask that you repost this review while including the model number of the unit so that we can be sure to provide you with accurate information. Alternatively, you may contact us directly at 1-888-909-6757 or submit an email to info@greenworkstools.com.