Q&A(5)
Q: How much does it weigh?
A: Hello - Thank you for asking. This weighs 3 pounds. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 1 year agoBrand expertA: This weighs approximately 3 pounds. Thank you
submitted byMatt @ Merchsource - 4 months agoBrand expert
Q: Is the polyester material safe to microwave
A: Yes, this product can be microwaved to warm it up. Please follow the instructions in the manual to safely heat the item. Thank you
submitted byMS Customer Service - 1 month agoBrand expert
Q: Does this heat the top of the neck well?
A: Yes, this should reach the top of the neck and provide heat for most users. Thank you
submitted byMS Customer Service - 3 months agoBrand expert
Q: The description says weighted. What is added to the wrap to give it this extra weight and is it non-toxic?
A: The fill is all-natural ingredients consisting of Chamomille, Lavender, Lemon Grass, Peppermint, Flax Seed, and Wheat. Thank you
submitted byMS Customer Service - 1 year agoBrand expert
Q: How long does it stay warm?
A: Hello - Thank you for asking. This wrap will typically stay warm for 10-20 minutes. If you have any additional questions or concerns, please connect with our team directly at 1-800-374-2744 or fill out a form at https://mscustomercare.com/.
submitted byMS Customer Service - 1 year agoBrand expert
Q: Is this product washable?
A: Hello, it is recommended that you spot clean this product only. Thank you
submitted byMS Customer Service - 3 years agoBrand expert