Q&A(7)
Q: what do i do if when i turn it on it flashes? What does that mean?
A: It means the cord has become unplugged from the blanket. You must plug it back into the blanket and it will work again.
submitted bykg - 2 years agoA: There might be something wrong. Heated products are backed by 5-year warranty. Please contact the customer service M-F from 7 AM to 4 PM Pacific Time 866-456-8852 or email ecomcs@jlahome.com. One of the customer service representatives will be able to assist you.
submitted byHeather - 5 years agoA: It's a warning signal or our overheat prevention tech kicked in. Check the power source and controllers are connected properly. Contact our customer service for more advice and help on your issue.
submitted byJLA Brand Expert - 2 years ago
Q: Is this really machine washable? It said on highlights, how does it work for a electric blanket, does this have a cover?
A: This throw is machine washable. The heating wires are protected with a safety wrap to prevent issues when washing. You will need to unplug the control units and follow the care instructions included.
submitted byJLA Brand Expert - 2 years agoA: It can machine wash in cold, gentle cycle, and separately.
submitted byDJ - 4 years ago
Q: what are the size dimensions
A: Our wonderfully comfortable heated throw comes in a generous size of 60"W by 70"L. Please check our product "Details" or "Specifications" section for more information.
submitted byJLA Brand Expert - 2 years agoA: The size of this product is 60x70’’.
submitted byDJ - 4 years ago
Q: is this blanket cordless?
A: No our heated throw is not cordless; it includes a 6-foot power cord used to interface with the controller and heating settings.
submitted byJLA Brand Expert - 2 years agoA: No, this heated throw is not cordless.
submitted byHeather - 5 years ago
Q: can it put machine dryed?
A: This throw can be machine dried. We recommend to use a cold, gentle wash cycle and laying it out to air dry. Avoid using bleach or a tumble dryer and follow our care instructions included.
submitted byJLA Brand Expert - 2 years ago
Q: How large is the heated area on this throw?
A: Hi customer, thanks for reaching out. This Heated Plush Throw - Beautyrest has heating coils that cover most of its area, with no coils on the very side of the blanket due to safety reasons. Hope this helps. Let us know if you have further questions. Enjoy your shopping!
submitted byJLA Home - 2 years agoBrand expert
Q: Does the connection between the cord and the blanket lock into place or is it free to become unexpectantly disconnected?
A: Hi customer, thanks for reaching out. For your safety, there is a plug-in module located at the bottom of the blanket to connect with both the power cord and controller cord. Hope this helps. Enjoy your shopping!
submitted byJLA Home - 2 years agoBrand expert