Her Majesty 2 Drawer Nightstand - Novogratz

Thank you for letting us know! Sometimes things do get damaged during delivery, but we are prepared to assist with that! Replacement parts can be ordered through our friendly customer service team. We can be reached through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com, or at 1-800-489-3351. We deeply apologize for any inconvenience caused and we're committed to making things right for you!

Hi Emily, thank you for your review! If the nightstand arrived damaged, we would not want you to assemble the unit as it can affect the unit's structural integrity. Please know that our consumer relations team is happy to assist when issues like this occur. We can be reached on the Ameriwood Home website by phone, email, or the self-service chat features. We sincerely apologize for your experience and hope to hear from you soon! Have a great day!

We apologize that this nightstand has any sort of odor to it! Usually, this dissipates on its own within a few days, but if it hasn't, we would like to assist! For starters, please visit the Help Desk on the Ameriwood Home website. Enter "Dissipating Odors" in the search bar and follow the recommendations provided. If this does not correct the odor, please reach out through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com or by calling 1-800-489-3351. Thank you and have a great day!

Hi Jenn, we sincerely apologize that this nightstand has any sort of odor to it. Usually, this dissipates on its own within a few days. If it does not, we would like to assist. For the first steps, please visit the Ameriwood Home website and click on the help desk in the upper right corner. Enter "Dissipating Odors" in the search bar and follow the recommendations provided. If this does not correct the odor, please reach out through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com or by calling 1-800-489-3351 and we will do our best to come up with an alternative solution.

We certainly understand your decision to return the nightstand, but please know alternatively, our customer service department is available to help with missing parts. We also have some troubleshooting methods to help alleviate the odors coming from new furniture. We are available through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com, or by calling 1-800-489-3351. We apologize for your experience and appreciate your feedback!

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our product has elevated your space! We are grateful for your kind words and hope that you continue to enjoy your nightstand. If you ever need any assistance in the future, please don't hesitate to reach out to us. Have a marvelous day!

Thank you for taking the time to share your experience with us! We're sorry to hear that your purchase arrived with some imperfections! If you would like, we're happy to look into sending you a furniture crayon to buff out those scratches. We're glad to hear that despite the issues you faced, you were able to assemble the product in a reasonable amount of time! If there's anything else we can do to assist you, please don't hesitate to reach out to us. Your satisfaction is our top priority. Thank you for choosing our product and have a lovely day!

Hi Melissa, it's always a pleasure to receive positive feedback from happy customers like you! We're glad to know that you were able to add your own personal touch to the nightstand and make it your own. Thank you for taking the time to share your review with us and we hope you have a wonderful day!

Thanks so much for taking the time to share your positive review! We're so happy to hear you love your new nightstand! Here is an article to help with those strong odors: https://helpcenter.ameriwoodhome.com/hc/en-us/articles/5328280624781-Dissipating-Odors Have a wonderful day!

Thank you for taking the time to share your review of the Her Majesty Nightstand! While the smell may have been a minor inconvenience, it's good to know that you were able to easily address it. Our team has been made aware of this issue, and we are currently working hard to fix it! If there is anything we can do for you in the future, please don't hesitate to reach out! Have a wonderful day!

Hello and we apologize that this nightstand has any sort of odor to it. Usually, this dissipates on its own within a few days, but if it does not, we would want to assist. For first steps, please visit the Ameriwood Home website and click on the help desk in the upper right corner. Enter "Dissipating Odors" in the search bar and follow the recommendations provided. If this does not correct the odor, please reach out through the chat feature on the Ameriwood Home website, by email at customer.service@dorel.com or by calling 1-800-489-3351.

Thank you for sharing your experience and we apologize that it was not more favorable. Any odors should dissipate within a few days, but if not, please reach out to our customer service team for assistance by emailing customer.service@dorel.com or calling 1-800-489-3351. The following is an article from our Help Desk for your reference: Not all furniture has a smell. In fact, by the time an item reaches your doorstep, it is several months removed from the assembly line and most odors have already had the chance to dissipate. There are several factors that can contribute to the varying levels of off gassing found in our products: 1) Length of time that a panel sits in the warehouse prior to being cut. 2) Length of time it takes a panel to go through the manufacturing process before being packaged. 3) The number of edges that are covered with laminate or edge banding, as this can help seal in any odors. While it may be unpleasant, it is not harmful. The following steps can help to get your house smelling like "home" again. By nature, formaldehyde breaks down when exposed to air, moisture and sunlight, and regardless of method, smell should dissipate within a few days. 1) Ventilate: Turn on your HVAC system or open some windows. Placing the item in front of or beneath a fan can also be effective. If you have one, plug in an air purifier. 2) Temperature: Heat and humidity can intensify the odor, but also quicken the process, so please take that into consideration when deciding how to ventilate. A cool, dry, slow and steady method might be more appropriate if you are affected by scents. 3) Allow the panels to air out for a few days: If space doesn't allow for this, you might also consider opening doors or drawers. 4) Place a bowl of baking soda nearby: As an alkaline substance, baking soda is a tried-and-true method for absorbing odors. Activated charcoal and coffee grounds are also said to be effective at neutralizing smells.