Herbal Essences Hydrating Shampoo with Coconut Water & Jasmine

Thank you for getting in touch about our Herbal Essences Hydrate Shampoo with Coconut Water and Jasmine. It makes us happy that you enjoyed the product's scent and that it delivered a great lather. However, it saddens us to learn that your scalp became itchy. This definitely isn't the kind of experience we want or expect any of our consumers to have. We understand how frustrating this can be and that is why we want your comments to get the attention they deserve. To do just that, we'd like to gather more information from you. Please be assured that every detail provided will be reported to our Health and Safety Team and the rest of our Herbal Essences Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.

Thank you for getting in touch about our Herbal Essences Hydrating Coconut Water and Jasmine Shampoo. We're deeply sorry to hear that your hair dried out. This isn't the kind of experience we want you to have. Please be assured that we are sharing your comments with the rest of our team. In the meantime, it may be helpful to know that hair is usually dry if it's not conditioned well enough. For a better experience, we recommend using a rich conditioner. You could also try using a leave-in conditioner instead of one that you rinse out. We'd like to gather more information so please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for sharing your experience with our Herbal Essences Hydrating Shampoo with Coconut Water and Jasmine. It's good to hear that you like the product's scent and that it's not overpowering to you. At the same time, we want to apologize for the frizz that you experienced with your hair. There's a chance that you may not be using the correct version for your hair type. Also, we found that hair can look frizzy if it's not conditioned enough. We recommend using a leave-in conditioner opposed to one that you rinse out. You could also try using a conditioning treatment, 2 or 3 times a week. We'd like to assist you further, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for taking the time to get in touch with us about the Herbal Essences Hydrating Shampoo, and I do apologize that the shampoo is not as hydrating as expected. What you've described is not something we would expect. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our Herbal Essences Team.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.

Thank you for taking the time to let us know about your experience with the product. We are happy to hear that you enjoy the product and to have you as a loyal consumer with our company.