Herbal Essences Smooth Conditioner Collection

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Conditioner. We're truly sorry to hear that your hair dried out and that you also experienced some hair loss. That's definitely not the kind of experience we want for any of our consumers. We appreciate your concern and want to assure you that our hair care products do not cause or speed up hair loss. A great deal of work has gone into the development and testing of all our products to ensure they are safe for use. Additionally, we have extensive quality controls in place and our products are used by millions of people every year. Hair loss is normal and is a continuous process. Hair goes through a natural cycle of growth where each hair grows long, falls out, and is replaced by a new hair. If you are noticing a significant amount of hair loss, we recommend speaking to your doctor. Also, it may help to know that hair is usually dry if it's not conditioned well enough. For a better experience, we recommend trying a richer conditioner as the one used may not have provided enough benefits for your hair type. You can also try using a hair treatment 2 or 3 times out of the week to help with any excessive dryness or damage you may have. So we can better assist you, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Conditioner. We're so sorry to hear that your hair was left tangled, dry, and greasy. This definitely isn't the kind of experience we expect you to have. You can be assured tat we are reporting your comments to the rest of our team. To get rid of any excess greasy, we recommend washing your hair with a clarifying shampoo. Be sure to focus mainly on the areas that feel the most greasy. Fine hair in particular tends to become greasy. If your hair feels very greasy, we recommend using a lighter conditioner. Since your hair also felt dry, you may want to focus on conditioning mainly the ends of your hair. The ends tend to be more dry as they don't receive the natural oils from your scalp. As you may know, tangled hair is very common and can be made worse by combing or brushing the hair while wet. To help detangle your hair, apply a conditioner directly to the dry tangled hair and let it sit for several minutes. Then, with a fine-toothed comb, gently comb your hair through. Be sure to start at the ends and then inch your way up to the roots. We'd like to collect more information so we can better assist you. When you find the time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page.

Thank you for reaching out about our Herbal Essences Smooth Rose Hips Conditioner. We're deeply sorry to hear that your hair became dry and that you also had some hair loss. We understand how frustrating this kind of experience can be and since it's not one we want you to have, we want to make sure your comments get the attention they deserve. To do so, we'd like to collect some additional information. Be assured that the details you provide will be shared with both our Safety Team as well as the rest of our Herbal Essences Team. Safety is our top priority and all of our products have been thoroughly evaluated to be safe when used as directed. If you haven't already, we do recommend discontinuing the use of the product. When you have time, please give us a call at 1-855-236-3327 or email us through our Contact Us Page so we can assist you further.