Q&A(3)
Q: how often do I change the filter?
A: Thank you for your inquiry. The pre-filter should be changed every 3 months, while the HEPA filters typically last one year. If you have further questions or need assistance, please feel free to contact our team at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 3 months agoBrand expert
Q: Is there a newer model of this now? I currently have 2 of these units, with quite a few spare filters, and one of the units is starting to make squealing noises from the blower. Will this model be obsolete soon?
A: Thank you for reaching out! We're sorry to hear about the noise issue you're experiencing with your Honeywell HPA5200B Air Purifier. If the noise persists, we recommend contacting our team at SocialSupport@helenoftroy.com for further assistance and troubleshooting. We're here to help!
submitted byManufacturer Tech Support - 5 months agoBrand expert
Q: Will this filter mold spores as well?
A: Thank you for your inquiry. The Honeywell HPA5200B Air Purifier is designed to capture allergens, including pollen, dust, and pet dander, but it is not specifically tested for mold spores. If you have further questions or need assistance, we recommend contacting our team at SocialSupport@helenoftroy.com. We’re here to help!
submitted byManufacturer Tech Support - 9 months agoBrand expert