Q&A(10)
Q: Functionally, what is the intended difference between the quiet set series and the turbo series?
A: Thank you for your inquiry. The QuietSet series is designed for quieter operation with multiple speed settings, ideal for quieter environments or nighttime use. The Turbo series, like the Turbo Force fans, focus on powerful airflow, often with fewer speed settings but higher velocity, suited for those needing stronger airflow. For further assistance or additional questions, please contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 10 months agoBrand expert
Q: Is this fan safe for toddlers? Or can they stick their fingers in the upper fan?
A: Thank you for your inquiry. While this fan is safe for use around toddlers, we do advise not letting them handle this unit while running without supervision. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert
Q: Does this blow cool air
A: Thank you for your inquiry. This unit will circulate air in the room, but it will not actively cool the air, as it is not an air conditioner. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 4 years agoBrand expert
Q: Does it come with a remote?
A: Thank you for your inquiry Donna. Unfortunately, this fan does not come with a remote. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 5 years agoBrand expert
Q: Can this fan be used outside? Would it be effective on a deck or patio?
A: That is a good question Raye Raye. We would not advise using this outdoors, as it was only meant to be used in indoor locations to create whole room air circulation. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 5 years agoBrand expert
Q: What does 2 in 1 mean?
A: Thank you for your inquiry. The 2 in 1 is in reference to this unit having 2 different fans. The top fan is a small, directed Turbo fan that can pivot at different angles to help provide circulation. The lower fan is the tower fan that provides a comforting and cooling breeze. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expert
Q: How many watts does this floor fan use?
A: Thank you for your inquiry. This fan uses 29 watts on the highest settings. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expert
Q: How is the oscillation mechanism assembled? Metal or plastic? I have had my fan for 6 days and now it isn't oscillating anymore. I can actually hear a piece of loose material in it now. I am guessing it is cheap plastic and broke.
A: Thank you for bringing this to our attention. Please email us at SocialSupport@HelenofTroy.com so we can assist you with your fan.
submitted byManufacturer Tech Support - 6 years agoBrand expert
Q: how is this type of fan cleaned?
A: Thank you for your inquiry. In order to clean this fan, you will need to use compressed air and/or a flexible cleaning wand. If you have any other questions please do not hesitate to contact our consumer relations team. Our team can be reached by emailing SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expert
Q: are you supposed to let the fan running for 24/7? or it needs to be off and take a break?
A: Thank you for your inquiry. These fans can be run constantly and do not require a break. If you have any other questions please do not hesitate to contact our consumer relations team. Our team can be reached by emailing SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expert